Phone/Broadband issue at home

DJMK4 · 25 Jun 2007 at 17:53

following on from this thread:

http://forums.overclockers.co.uk/showthread.php?t=17735601

problem occours when someone rings in only, none of the phones will ring exept 1 which will ring continuously (without a break in the ring), the broadband goes off and does not re-connect for about a minute.

I plugged the router into the master sockets test port and tested it, still causing problems, what i was thinking of doing was re-wiring the section from the junction box coming into the house (the box with the 2 wires, running cat5 from here to the master socket and testing it by plugging the router in the master socket test plug).

Does anybody else have any suggestions? surely if i do this and test it, it proves that its a problem outside of our house?

marmalade · 26 Jun 2007 at 12:19

Why dont you have the master socket where the wires enter the house? Then checkout all of the house wiring. Preferably have Filtered master socket face plate £12 ( XTE-2005 Master Faceplate )
Also checkout the modem cable you are using - these are often not suitable. Best stick to just the centre 2 wires connected

tolien · 26 Jun 2007 at 12:29

Do the phones ring as they should if you take all the ADSL stuff out of the picture? Because if they don't, you can report it as a voice fault and get it fixed.

DJMK4 · 26 Jun 2007 at 13:57

Havnt tried this, but i will indeed try it when i get home...

Am i correct in saying that if i hook up a master socket where the 2 wires are coming into the house, and its still causing the same problem...then its upto BT to sort out (At their expense?)

marmalade · 26 Jun 2007 at 14:17

Course its not legal to shift master sockets about. But if it was legal I would put the master socket where the wires come into the house. It does not matter which way round the wires go on the A and B posts. I would disengage the rest of the house wiring from the master socket and then plug in a telephone to the socket and check out the situation both with the modem and without.
wiring colours etc.
http://www.wppltd.demon.co.uk/WPP/Wiring/UK_telephone/uk_telephone.html

http://www.readman.dsl.pipex.com/other/UKphonecatwiring.htm

If you call out BT and they attribute the cause to your side of the wiring they charge so narrow down the fault before calling