Phoning Tmobile customer support from ur mobile not free!!!!

AFK_Matrix · 28 Nov 2009 at 19:37

I have just called Tmobile from my mobile on 150 which I always understood was completely free. But it now seems they are charging you 25p to speak to customer services now, this sucks lol, won't be phoning them too often!! Just thought I would let you know as I didn't see anything on the forum.

PMKeates · 28 Nov 2009 at 20:05

http://www.t-mobile.co.uk/help-and-advice/billing-and-payment/help/

That page says it's still free. Unless they are advising you when you ring that it isn't free, then I'd be requesting a refund.

AFK_Matrix · 28 Nov 2009 at 20:30

Yeah well when i rung up and went through the options to talk to someone it says that you will be charged 25p.

Morba · 28 Nov 2009 at 20:54

thats not new. In certain scenarios you would have been charged before. Generally times when you could self serve instead

Faceman · 28 Nov 2009 at 22:30

So if you don't tell them what you want and just use the menu to get to an operator they don't charge you?
Seems crazy they would charge when the last time i called it was not even a UK call centre

Morba · 28 Nov 2009 at 22:39

Faceman said:
So if you don't tell them what you want and just use the menu to get to an operator they don't charge you?
Seems crazy they would charge when the last time i called it was not even a UK call centre

no, if you use certain options in certain scenarios you will be charged. the idea is to make you self serve instead.
each call costs T-Mob significantly more than 25p. Customer Services makes a loss to the company.

you know, it probably wasn't a UK centre, but you think being a UK centre means not speaking to an indian or someone else that you cant understand?
the old scottish outsource company they used had some people with terrible accents, struggle to understand them!

Dinsey · 30 Nov 2009 at 13:38

Think it depends on your contract.

Monthly or sim only.

HamZilla · 30 Nov 2009 at 15:36

They often have some annoying americanised accent going on.

johnerz · 1 Dec 2009 at 00:04

not the only supplier to do this, if you check, most if not all do this (only 10p on virgin)

Rich_L · 1 Dec 2009 at 10:04

Yeah Talk Mobile did this, except it had quite an annoying effect.

1. Run out of credit
2. Phone to top-up
3. To register a card you need to speak to customer services
4. Insufficient credit
5. Go to 1