Ol!ver said:
If it's a new line it's probably because you're on a 'MAX' connection and it needs a few days to get it's speeds sorted.
Hmm got this e-mail yesterday to come to think of it.
Our Ref : *******
Phone Line : ***********
Dear *********
The move from your old ISP to Pipex is now complete and we've requested the speed upgrade to your line that will allow you to use the PIPEX Max (Static) service you originally ordered.
Your line will now be checked by BT to ensure that it's capable of supporting the speed you wanted. This process can take up to 7 days to complete.
Once the checks have been carried out we will email you the results. You will not be charged for your Broadband service until this speed upgrade process is complete.
The status of your order can always be checked 24 hours a day on the Pipex Order Status Web page at: ************
In the meantime, if you have any questions, please do not hesitate to contact us on 0845 077 2455 or email us at
[email protected]
Kind regards
********
Sales & Service Director
Pipex
Then this.
Our Ref : *******
Phone Line : **********
Dear ***********
I'm delighted to inform you that your Pipex Broadband will go live on the 17/04/2007, as all the necessary line tests and checks have now been passed successfully. Once again, thank you for selecting Pipex. We are passionate about our award-winning service and are excited at the prospect of helping you make the most of the evolving online experience.
Forget the rest it's advertising. The e-mails were sent at the same time.