Yes but from my point of view the contract doesn't begin until Parcelforce collect said item.
Otherwise couriers could routinely take customers monies and never bother showing up without breach of contract.
Potentially lost £35 for no fault of my own - Parcelforce refunds
- Thread starter Burly
- Start date
Yes but from my point of view the contract doesn't begin until Parcelforce collect said item.
Otherwise couriers could routinely take customers monies and never bother showing up without breach of contract.
Turning up to collect and not finding the item suitably packaged, and not showing up at all, are not the same thing.
In which case the seller should package the item and the buyer should contact PF to rearrange collection.
Soldato
Who the hell puts a used (Im guessing) chair in a box?
Surely it was a fairly obvious thing to do when arranging collection. Check if it's ok with both seller and parcel force.
Anyway, it must be a pretty special chair to warrant £35 delivery. You can get a decent chair for 50 quid delivered new.
Surely it was a fairly obvious thing to do when arranging collection. Check if it's ok with both seller and parcel force.
Anyway, it must be a pretty special chair to warrant £35 delivery. You can get a decent chair for 50 quid delivered new.
Soldato
Oh... Parcel force are clearly not at fault here. Communication mix up between buyer and seller. No way will parcel force refund you and quite rightly so.
I'm not sure how that's relevant to my post but anyway...
They should if the contract allows for Parcelforce going to collect twice when the first "failed" collection wasn't their fault.
Who cares what your point of view is the fact is when you look a collection you're entering a contract and bound by the ToS.
Given that nothing was despatched, there is no consignment, no contract.
Take this for example, if you ordered a 24hr service and PF didn't show up until 48hrs later, they are not in breach of contract, and you are not entitled to compensation, as they haven't accepted the consignment yet.
The same reasoning should apply to the OP, he hasn't despatched anything so is not bound by the T&Cs, his delivery charged should be refunded.
Soldato
That's the way I see it. No services were rendered. £35 charge was for delivery/despatch, not for pick up/collection. Item was not been accepted for delivery, contract has not started. It's not couriers fault, but person they had contract for delivery with cannot be blamed either.
Where does it say that in the T&Cs?
http://www.parcelforce.com/help-information/terms-and-conditions/conditions-carriage
Collection is not a chargable service. If it were a missed collection would constitute a breach of contract, which clearly it does not.
Well for parcelforce to refuse a refund it must be in there in some form.
How can a missed collection breach a contract if the collection was never made, thus no contract started?
General Conditions of Carriage
2.1 Parcelforce Worldwide shall provide the Services, (subject to availability) as specified in the Trading Agreement. The Customer acknowledges and agrees that if Parcelforce Worldwide is unable to make a collection through no fault of its own, it shall be entitled to charge the Customer in full, for the Services it was to have provided and also for any costs it may have incurred as a result of it not being able to make that collection.
2.4 Parcelforce Worldwide reserves the right to refuse, hold,cancel, postpone or return any Consignment, the carriage of which is prohibited by law at any time or if such Consignment would in the opinion of Parcelforce Worldwide be likely to cause damage or delay to other Consignments, goods or persons, or does not comply with any of these Conditions of Carriage. If Parcelforce Worldwide accepts a Consignment not complying with this condition 2.4 that does not mean that Parcelforce Worldwide has waived the Customer’s obligations pursuant to this sub-clause.
7.2 The Customer shall ensure that each Parcel or Pallet is adequately packaged....
Parcelforce are entitled to refuse collection due to inadequate packaging.
As they've been unable to make a collection through no fault of their own they can charge in full for the service that was to be provided.
2.1 Parcelforce Worldwide shall provide the Services, (subject to availability) as specified in the Trading Agreement. The Customer acknowledges and agrees that if Parcelforce Worldwide is unable to make a collection through no fault of its own, it shall be entitled to charge the Customer in full, for the Services it was to have provided and also for any costs it may have incurred as a result of it not being able to make that collection.
2.4 Parcelforce Worldwide reserves the right to refuse, hold,cancel, postpone or return any Consignment, the carriage of which is prohibited by law at any time or if such Consignment would in the opinion of Parcelforce Worldwide be likely to cause damage or delay to other Consignments, goods or persons, or does not comply with any of these Conditions of Carriage. If Parcelforce Worldwide accepts a Consignment not complying with this condition 2.4 that does not mean that Parcelforce Worldwide has waived the Customer’s obligations pursuant to this sub-clause.
7.2 The Customer shall ensure that each Parcel or Pallet is adequately packaged....
Parcelforce are entitled to refuse collection due to inadequate packaging.
As they've been unable to make a collection through no fault of their own they can charge in full for the service that was to be provided.
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Hopefully.
Well when you go to purchase a service on their site (https://ship.parcelforce.net/welcome) they link to these T&Cs with no mention of that unable to collect clause.
https://ship.parcelforce.net/more_info/popup?help_id=more_info_ts_and_cs
So surely failure on their part to display the updated terms is grounds to void the contract and entitle the OP to a refund.
https://ship.parcelforce.net/more_info/popup?help_id=more_info_ts_and_cs
So surely failure on their part to display the updated terms is grounds to void the contract and entitle the OP to a refund.
Seems you have to click through from the main site first.
http://www.parcelforce.com/send-now
Click continue under credit card, and select the T&Cs from the right.
http://www.parcelforce.com/send-now
Click continue under credit card, and select the T&Cs from the right.