It's usually (always) an automated and generic response about receiving the letter. There is no set time however (as long as it's not a ridiculously long time) for receiving your money as the banks are researching each claim now individually.
I cant claim any PPI back as I was:
A- never stupid enough to pay for it.
B-Never too lazy to check the details of any loan/credit cards to see if they had put it on anyway.
I lost all my paperwork for the various creditcards, finance agreements and loan when i moved house as i stupidly assumed because they were paid off i wouldnt need them again. A combination of this and my laziness means ive used one of the PPI companies to help me out in contacting the various lenders.
I think in a circumstance like mine they serve a purpose otherwise as said above you are better going direct and sorting it yourself if you have the time and records to assist.


I wonder how many of these people were genuinely mis-sold, and how many people were (airquotes) mis-sold (airquotes)
Fair enough people who ended up paying PPI without realising, or without an choice, but when you read about people talking about claiming for things they can't even remember, or explicitly know they didn't have PPI on, it makes you wonder.
Ah well claim culture Britain!
One important thing to note is that PPI was only mis-sold if it was on your loan without you knowing (unlikely as it would have been in the small print that you signed to say you read) or you chose to take PPI but the lender didn't tell you that you'd be ineligible to claim (because of being self employed for example).
If it was knowingly on your loan (well duh you read the T&Cs) and you would have been able to make a claim (you're not one of the 15% who are self employed), you can't just now 10 years later go "I didn't end up claiming on the PPI, think I'll have a refund on it please". If it was genuinely mis-sold, as for example you told the bank you were self employed but they didn't say "That means you won't be able to use the Payment Protection Insurance if you lose your job so there's no point in paying for PPI" then by all means claim a refund - it was mis-sold.
It's like a £300 extended warranty on a computer, you can't just at the end of the extended warranty period decide to get a refund on it because you didn't need to make a claim.
I wonder just how many of these people who 'didn't know' they'd taken out PPI would in-fact have known if they'd lost their job during the loan and wanted to claim on the insurance...
I did it myself with my bank, the result 6k, if I'd used a company it would no doubt be half.
You don't need all the details though, I literally wrote to my bank and just gave them my current accout number. I stated I wanted a refund on any PPI on any past loans / overdrafts I may have had and left it at that.
One week later I had a response stating they were investigating. 4 weeks later they responded stating I was owed money and they would get in touch again within 4 weeks. They did and the result was I was owed several thousand pounds, mostly from a loan back in 1999-2003.
My bank were superb, they could have replied saying I had not given enough information or it was beyond 6 years, they did not, they refunded everything I was owed plus 8% interest.
Therefor I am now posting the same letters off to any other lenders I can remember, just on the off chance I may have been miss-sold PPI again. Chances are I was not, but for the sake of 30 minutes of filling in forms and postage stamps its well worth it.![]()
You can also claim if you were told that taking PPI would improve your chances of being accepted, or, as it was the case with me, that I would be declined if I did not take the PPI.
. I personally can barely remember what I said yesterday!Fair enough if you can perfectly remember a conversation that you had 10 years ago. I personally can barely remember what I said yesterday!
Fair enough if you can perfectly remember a conversation that you had 10 years ago. I personally can barely remember what I said yesterday!


Gibbo, would you mind forwarding me a copy of that letter to use as a template? (With details removed obviously)
I'm going down the same route and trying not to use a 3rd party.