Problem with new sound card.

PixelChef

PixelChef

PixelChef

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8 Oct 2007
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Hi,

I've just installed a Creative Xi-Fi Xtreme Gamer 7.1 card and I'm having a problem. Basically when sound is played there is often a crackly noise. Even on windows login screen and after I log in there is the crackly noise. (So probably not a driver issue?)

I've tried different headphones and the same thing happens, also this doesn't happen with the on-board audio.

I've uninstalled all the drivers for on-board audio and disabled it in Device Manager. I also tried to disable it in BIOS but I'm not sure that I did, there was nothing like "Reatek Audio" which I was expecting. The device I disabled was "Onboard 1394 Controller" because I seem to remember that having something to do with audio, but disabling that didn't fix the problem.

My spec:
i5 2.8Ghz
ASUS P7P55D-E
8GB RAM
Win 7

What else can I try?

Edit: ok in the BIOS I disabled HDA which I found out to be the audio, and enabled the 1394 Controller again, guess that was nothing to do with it :p

But I still have the problem, what else could it be besides hardware problem? :( Help!
 
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Hi,

I would suggest if not done already and getting the most up to date drivers you can.

I would also suggest that you change the PCI slot, but before you do uninstall the old drivers, perhaps using a driver cleaning program for the old onboard sound and the Creative drivers.

When you have done all that (gasp), and there is still a crackling issue, try it in another PC-if you can-and see if it does it. If it is then the product is faulty and needs to be reurned for a replacement.

I have that Soundcard, and although there is sometimes a crackle, it does not happen in the frequency you describe.

Cheers

Von

ps. A more modern Soundcard is the Asus Xonar DX, thats the PCI-exp equivalent from ASUS.
 
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VonScar said:
Hi,

I would suggest if not done already and getting the most up to date drivers you can.

I would also suggest that you change the PCI slot, but before you do uninstall the old drivers, perhaps using a driver cleaning program for the old onboard sound and the Creative drivers.

When you have done all that (gasp), and there is still a crackling issue, try it in another PC-if you can-and see if it does it. If it is then the product is faulty and needs to be reurned for a replacement.

I have that Soundcard, and although there is sometimes a crackle, it does not happen in the frequency you describe.

Cheers

Von

ps. A more modern Soundcard is the Asus Xonar DX, thats the PCI-exp equivalent from ASUS.
Click to expand...

Thanks for the reply. I've updated the drivers fully, and also tried changing the slot. Nither made a difference unfortunately. I also tried using Driver Cleaner to remove any on-board audio driver remains, and used it when I reinstalled the creative drivers.

I am unable to try the card in another PC right now, but I might be able to tomorrow.

By the way the problem is not really crackly it sounds more like interuption? Similar to when a radio gets interupted by a mobile phone text / phone call for example. Is it possible it could be some kind of interuption?

I'm using a wireless connection that's the only thing I can think of that could be causing it.
 
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I tried moving the PC to a different location (for interuption issues), and I tried underclocking graphics card as metioned in a creative support article I found, nither worked.

Then I also tried updating my BIOS, and removing the wireless network card (in case of interuption), nither of those worked too.

Then when I booted back up, the card wasn't working (it had changed PCI slot) so I reinstalled drivers, then when I rebooted the PC was hanging on the welcome screen (before login screen). Rebooted many times and same thing happened every time, also ran repair, windows found no problem. So I removed the sound card from PCI slot, and PC booted normally.

So now I've officially given up, I'm convinced it's a hardware issue, caused way too many headaches than it's worth. I'm sending it back.

Thanks for your help anyway.
 
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