Soldato
Like a shop?
Question ref sales of goods act
- Thread starter Andr3w
- Start date
Like a shop?
Soldato
- Joined
- 19 Oct 2006
- Posts
- 3,708
Sometines there will be a doa agreement in place if it is a large retailer meaning any units taken back to the shop within say 30 days of purchase will be credited or repaced with new units.
Associate
Within 30 days its a stright swap or exchange etc. Im talking 3 months or more down the line here
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yes like a shop. I will build upon this statement for your benefit. Most people are under the belief that because they buy an item somewhere, its you they have the contract with. Not the manufacturer. Whilst this is true to a certain extent, a large amount of responsibility resides still with the manufacturer.
Soldato
Within 30 days its a stright swap or exchange etc. Im talking 3 months or more down the line here
Within the 1st year the shop is obliged BY LAW to deal with it. This does not however mean an instant replacement or refund ( weighted or otherwise ) in the first instance of fault.
They are however allowed to suggest you go direct to the manufacturer as this is often just as fast and in fact less hassle for the customer than the shop doing it, they are not allowed to demand this happens though.
I have worked in retail/returns for long enough to know the in's and outs.
When you return something after 3 months you should expect to wait upto but certainly no longer then 28 days for either a repair, replacement or a manufacturer refurbished item... and that item should have the remainder of the stated warranty left running.
Should for example a shop send an item off, and for whatever reason makes you wait far beyond a reasonable time ( usually definded as 28days in cases like this ) then you can start various proceedings off to get a resolution. Trading standards are usually pretty helpful, just make sure you have the whole thing documented with dates.
If a shop has to take a hit on an item because the manufacturer stiffs them, then the shop has NO legal right to refuse the customer. Shops have to factor things like this into overheads and suck it up. If they cant then they shouldnt be in business.
A prime example of this would be a hard drive with a 1 year warranty. The drive goes faulty after 11months and 15 days and the customer brings it back to the shop. The drive will most likely be out of warranty now with the manufacturer as it will have been sat on a shelf in the store for weeks before being sold. The shop now has to replace this at their own expense.
Things like this do happen ( i had to deal with just such situations ) and you have to suck it up and just do it. A proper well run business will work out the expected loss due to such incidents and factor it in as unavoidable running costs.
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Caporegime
6 months, not a year.
Soldato
Yup i stand corrcected
Things have changed since i was working there it seems.
Its now 6 months then they can refer to the manufacturer. However i would imagine if the manufacturer for some reason wont deal with the end user then the shop would have to?
Soldato
Go to Trading Standards, the big supermarkets act like they can get away with it.
Soldato
Guess what, they DO have a contract with the shop, the shop took their money!
What responsibilities do the manufacturer have to the buyer? (the person they didn't deal with or take money from)
^^ he puts it better
Deleted member 651465
D
Deleted member 651465
Then why is it that the stores, even when presented with the required legislation point at their in store policy signs and claim that is that?
I had this problem with an iPad not holding it's charge bought from the purple shirts. Bloke had it in over night to "test" and failed to replicate the problem (I'm not convinced they tried) and all he kept saying was that I could return it within 28 days for a refund if it was unopened. As far as he is concerned it's ok! , no refund / swap / replacement. The SOGA also provides that "fit for purpose" is in my opinion, not the stores.
I still have the faulty device right now
Call Apple. You'll get a brand new replacement if you explain this.
Soldato
Does he still have the Box to the latop, the bar code would on the box would point to the supermarket in question.
Associate
Well this has turned from a trying to help someone into a flame thread :S. Where I work it is simple. No returns or refunds after 28 days. This does not mean if an order comes from above or a customer complaint. Generally if a manufacturer is not doing their job correctly then 9 times out of 10 the shop in question will take the hit.
My point is though that generally such a decision is not made within a shop by a standard general manager. It is made from someone in a higher position.
28 days expected repair time is indeed correct, if this is not adhered to then like atreus says various actions can be commenced. With the general outcome been store vouchers if the manufacturer does not perform as needed. etc
I originally commented to give some advice to the gent with the faulty ipad. That is go back into store and ask for manufacturer details. The truth is repairs and refunds generally run on a case by case basis. There is not always one said resolution for everyone.
Your replies seem to be somewhat aggresive ? Many shops sell items on BEHALF of the manufacturer. Hence why the guarantee is with the manufacturer and not the shop in question. Go to a shop (such as the purple shirts) with an 8 month old laptop demanding a repair from them and you will get nowhere. I know Ive worked there and as much as I dont agree with their principles 9 times out of 10 the customer gets nowhere.
My point is though that generally such a decision is not made within a shop by a standard general manager. It is made from someone in a higher position.
28 days expected repair time is indeed correct, if this is not adhered to then like atreus says various actions can be commenced. With the general outcome been store vouchers if the manufacturer does not perform as needed. etc
I originally commented to give some advice to the gent with the faulty ipad. That is go back into store and ask for manufacturer details. The truth is repairs and refunds generally run on a case by case basis. There is not always one said resolution for everyone.
Your replies seem to be somewhat aggresive ? Many shops sell items on BEHALF of the manufacturer. Hence why the guarantee is with the manufacturer and not the shop in question. Go to a shop (such as the purple shirts) with an 8 month old laptop demanding a repair from them and you will get nowhere. I know Ive worked there and as much as I dont agree with their principles 9 times out of 10 the customer gets nowhere.
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