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Rampage v failure need new x99 motherboard

Discussion in 'Motherboards' started by NaviJATT, May 8, 2017.

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  1. NaviJATT

    Associate

    Joined: May 8, 2017

    Posts: 10

    Hello everyone

    After months of trouble with my Asus Rampage v extreme ..i finally decided to take my build to a pc shop who have diagnosed that my motherboard is to blame and i need a new one.

    I am no computer specialist however i did build my x99 system myself and it has worked like a dream for almost 2 years.

    I am looking for a new motherboard preferably an Eatx board as i can not wait months to try and Rma it.

    I am using 5930k processor can some one guide me to a decent board around the 250 gpb mark. Preferably Eatx and wireless would be a bonus

    Also does anyone have experience with asus europe and rma'ing a 2 year old board.

    All help appreciated.
     
  2. mattyc123

    Gangster

    Joined: Apr 5, 2010

    Posts: 113

    Location: Thelwall, Warrington

    MSI Godlike carbon.
     
  3. Thekwango

    Soldato

    Joined: Feb 5, 2009

    Posts: 6,007

    Location: northern Ireland

    Is there any warranty left on the motherboard. Only asking as you say it's been running for 2 years so I'm guessing bought new 2 years ago?
     
  4. FredFlint

    Wise Guy

    Joined: Feb 1, 2006

    Posts: 1,648

    I would go for a Asus Strix X99 Gaming or Asus X99-A II Intel X99.
     
  5. NaviJATT

    Associate

    Joined: May 8, 2017

    Posts: 10

    Thanks for your replys

    Yes there should be 1 years warranty left..however its a long and painfull process with asus and ****** which i will go through...but i cant go months without my pc working so i need to buy one now. Researching on the web it looks like if i do get anytjong it will be a partial refund from ******...asus have replied to me and said they do not rma directly...which il sure ill pursue.


    The boards mentioned above i thought they are all very expensive. I didnt want to spend mre than 250 pounds on new board.
     
  6. NaviJATT

    Associate

    Joined: May 8, 2017

    Posts: 10

    Also im not sure i want another asus board...customer support is awfull i have lost confidence in the brand.
     
  7. tyler_jrb

    Wise Guy

    Joined: Aug 24, 2013

    Posts: 2,358

    Location: Lincolnshire

    what was the fault with the board? Just for info.

    Never had to rma a board with asus but have other things such as monitors and it was an extremely easy process.

    There aren't many boards under £250. A few gigabyte boards around that mark or MSI. But MSI apparently have worse customer support than Asus do.
     
  8. 8 Pack

    OcUK Staff

    Joined: Feb 20, 2012

    Posts: 7,699

    Location: OcUK HQ

    If you bought the board from us RMA of Asus is fast and painless. With others Oh dear!! We have a special local agreement for Asus mb RMA for several months.

    My choice at this price would be Asus Strix basically anniversary 10. Although this is only atx it's very solid option.
     
  9. NaviJATT

    Associate

    Joined: May 8, 2017

    Posts: 10

    Im not sure what the fault with the board is. The repair shop tested all the parts and said it was the board causing a short and causing system to freeze or shut dowm.

    The few gigbyte boards ive seen online around 200pound mark have poor reviews.
     
  10. NaviJATT

    Associate

    Joined: May 8, 2017

    Posts: 10

    Yes 8 pack i bought ot from a very large online retailer . Asus asked me to go through them for warranty...still waiting for a response from them. Maybe i might try another asus board from here if i cant see any other brands
     
  11. 8 Pack

    OcUK Staff

    Joined: Feb 20, 2012

    Posts: 7,699

    Location: OcUK HQ

    So it won't power on at all or what?? Because if something is short no power on end of.
     
  12. NaviJATT

    Associate

    Joined: May 8, 2017

    Posts: 10

    Board powers on boots into windows ..after few seconds freeze and powers off. Doesnt matter if in windows or bios...or safe mode...after a minute or 2 complete freeze and then power off..ive tried everything i can possibly do with my little knowledge...disconnecting all devices etc ...now the shop says its motherboard problem..
     
  13. FredFlint

    Wise Guy

    Joined: Feb 1, 2006

    Posts: 1,648

    Could be the CPU overheating, I would check that the cooler is on correct. Go into the BIOS and watch the CPU temp before it freezes.
     
  14. NaviJATT

    Associate

    Joined: May 8, 2017

    Posts: 10

    Fredflint
    cpu temp at 29 to 35 degrees motherboard temp at 32 or 33 degrees. Already tried reinstalling the cpu cooler with new thermal paste etc etc
     
  15. FredFlint

    Wise Guy

    Joined: Feb 1, 2006

    Posts: 1,648

    Get one of the cheapest boards like MSI X99A SLI Plus Intel X99 then sell it when you get the ASUS back. The MSI X99A SLI should be a good board, most X99 are good.
     
  16. NaviJATT

    Associate

    Joined: May 8, 2017

    Posts: 10

    Yes thats what i was thinking..or even keep the cheaper one on standby untill the next time the rampage v goes faulty.
     
  17. NaviJATT

    Associate

    Joined: May 8, 2017

    Posts: 10

    Just a update if anybody who helped with replies is interested.

    I was refunded 80% of original cost of the rampage v which i am quite satisfied with after almost 2 years use.

    Was verry hesitant to order another asus board but ended up ordereing asus x99 strix gaming board.

    Heres hoping for the best...any issues with this board i need to be aware of.?
    Would anybody recommend i flash to the latest bios before switching on the whole system when i put it back together tommorow.
     
  18. ZXSpectrum

    Sgarrista

    Joined: Oct 20, 2002

    Posts: 8,479

    Location: Derby

    Are the Asus ROG boards not covered under the same warranty as the Asus Workstation motherboards as they have Advanced Replacement Service (ARS) so you log a fault with Asus and they send you a replacement and return faulty board. I will say that the process is pretty flakey though, we have received several boards that have been repaired but still have issues. Some of the states that the replacement boards come in can be terrible. That said at least its a replacement board and you don't have to spend any money!
     
  19. NaviJATT

    Associate

    Joined: May 8, 2017

    Posts: 10

    I contacted asus they said they do not deal directly with RMAs you must contact your retailer..

    Ultimately the large online retailer makes the decision how they want to proceed.
     
  20. ZXSpectrum

    Sgarrista

    Joined: Oct 20, 2002

    Posts: 8,479

    Location: Derby

    The ASUS ARS must not cover the ROG boards which is a pity because there is a significant premium on these boards...
     


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