Received a duplicate order in their error, now they want payment. Where do I stand?

David91 · 4 Mar 2011 at 14:01

I ordered a black ink cartridge for my printer on 10th December 2010 from a company through amazon.co.uk. the cartridge was due to be dispatched between the 17th - 20th December 2010 and it arrived sometime before the new year (I don't know the exact date, as I'm a university student and was at home for Christmas).

When I picked it up from the post room in early January I found out they'd sent me two of them by mistake.

Now I've received a letter dated the 11th February 2011 from the company saying that the order was duplicated by an error on their side, and they are asking for the cost of the second cartridge to be send back to them, or the cartridge itself to be returned to them.

I'm wondering where I stand on payment? as it has been very nearly 2 months since they dispatched the order, until I received this notification, and I'm wondering what the law is on this situation.

Any help is much appreciated.

Thanks

David91 · 4 Mar 2011 at 14:19

they sent me a letter saying they would post a free post envelope if i didnt wish to give them the money for it, so i guess i'll do that

i really wanted to just keep it aswell

David91 · 4 Mar 2011 at 14:27

But i don't wanna

David91 · 4 Mar 2011 at 15:13

Thanks for all your posts everyone,

I will of course give it back, im requesting a free post envelope from them later today. I was simply wondering if there was say a time limit on this sort of thing before it cannot be claimed for by the company.

David91 · 8 Mar 2011 at 13:20

Bit of an update...

I've contacted the company and they've provided me with a freepost address to write on an envelope (which im willing to provide myself), however they're requesting "proof of postage" so that the responsibility would be transfered to Royal Mail

How exactly am i meant to get this if im just going to put the order into the nearest postbox?

David91 · 10 Mar 2011 at 04:38

Woah, this thread got out of hand quick it seems

To sum the situation up.

Originally when i posted this thread i was asking if there was a time limit on a company asking for its product/goods to be returned that were sent to a customer in error.

Im not too bothered that i have to go to the post office and ask for proof of purchase, i'd have prefered for them to send out a courier but then it be just the same amount of effort really as im living in student accommodation and it would be impossible trying to meet the courier.

The package is being sent off on Friday, ive emailed them and told them this.

I would go down the whole route of charging them a fee for the "space" being taken up by the cartridge but i cant see them agreeing to it and frankly its just chucked behind my printer somewhere...

If the post office refuse to give me a receipt of postage for free, then thats another matter.

Phew