Soldato
A guy I know contacted me today regarding how a guy from India phoned him to say his computer is full of viruses. The guy is an aged man so basics of IT is minimal. He asked him how he knew, and the guy on the phone responed by telling him he see's the infections while he browes his computer.
While on the phone, the asian guy had control of his computer like the 'remote desktop' feature and he was opening windows and so forth. My friend hung up and the other guy was still controlling his computer. Being an aged man and not thinking straight at the time, didn't turn off his router or laptop so the guy was playing around for over an hour
He phoned back and told my friend that he had sorted the computer and demanded £100+ for fixing it. He was told where to go to and hung up the phone again. A minute later he phone back and told him to look at his screen. He did, and the asian guy presented my friends house on google maps and was also presented on screen a list of places I think such as nearby banks for a wired transfer.
To me it was very threatening behaviour especially for an aged man to be told where he lived so pay up.
I have carried out the usual antivirus, spy/malware scans and all is clean. How did this guy gain control over his system when remote assistence wasn't sent etc and my friend never clicked on anything to authorise remote access. Still puzzled about how the guy gained personal information so I was wondering if the guy had gained the information from BT Broadband techical support in India and using it for his conning benefits?
Is there something he could do now or even prevent this from happening again maybe in terms of preventing remote access without authorisation etc?
He currently uses a netgear DG834G router with windows firewall and MSE for antivirus alongside Malwarebytes and spybot.
While on the phone, the asian guy had control of his computer like the 'remote desktop' feature and he was opening windows and so forth. My friend hung up and the other guy was still controlling his computer. Being an aged man and not thinking straight at the time, didn't turn off his router or laptop so the guy was playing around for over an hour
He phoned back and told my friend that he had sorted the computer and demanded £100+ for fixing it. He was told where to go to and hung up the phone again. A minute later he phone back and told him to look at his screen. He did, and the asian guy presented my friends house on google maps and was also presented on screen a list of places I think such as nearby banks for a wired transfer.
To me it was very threatening behaviour especially for an aged man to be told where he lived so pay up.
I have carried out the usual antivirus, spy/malware scans and all is clean. How did this guy gain control over his system when remote assistence wasn't sent etc and my friend never clicked on anything to authorise remote access. Still puzzled about how the guy gained personal information so I was wondering if the guy had gained the information from BT Broadband techical support in India and using it for his conning benefits?
Is there something he could do now or even prevent this from happening again maybe in terms of preventing remote access without authorisation etc?
He currently uses a netgear DG834G router with windows firewall and MSE for antivirus alongside Malwarebytes and spybot.