Remote PC/Laptop management - legalities?

[ajf]

We use a couple of remote support products at work to remote access users machines - both on and off site.
Both software allows access without needing users permission, but is only ever used for support purposes.
However, as long as the machine has an internet connection it can theoretically be accessed anywhere and any time.

It seems something has got said, been taken out of context and gone on to whether this practice is acceptable and legal.

Any thoughts?

 

[ajf]

Thanks for the feedbakc, and seems to confirm what we thought!
Yes, there is a relevant policy in place.
When I said without permission, I meant from the end user.
Each machine communicates back to the internal support server when connected, but there is an IT admin password that we need to actually access the machines.

 

[ajf]

One account, but there is only two of us!
Not sure about logs to be honest.

 

[ajf]

No, nothing like that.
i've confirmed though that the software does log what machine accessed which remote machine so tracability, regardless of specific login details.

I think the 'storm' has blown over now anyway