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Reputable phone repair companies?

Discussion in 'General Discussion' started by Energize, Apr 15, 2020.

  1. Energize

    Caporegime

    Joined: Mar 12, 2004

    Posts: 28,179

    Location: London

    I have managed to drop two Samsung galaxy A70's in the space of a couple of months. The screens developed a black spot which spread across the display until nothing was visible, I know the digitiser still works because I can answer calls on them. There's no obvious major physical damage to the front of the display.

    I was going to take it to a local place I know but they are now closed obviously so will have to look for online companies, I was hoping someone could make a recommendation? My intention is to sell the phones afterwards since I already have another phone. Tbh I'm not sure whether to sell them damaged as they are or sell them after they have been repaired?

    I have to say these Samsung phones seem really temperamental compared to my Oneplus 3, I dropped it loads of times with no damage whatsoever.
     
  2. darael

    Mobster

    Joined: Jul 10, 2010

    Posts: 4,361

    This is why I am hesitant about moving from HTC to the likes of Huawei or Samsung. I simply can't find a reliable phone that I can trust and takes nice photographs - the Huawei P30 comes close, with the likes of Samsung A70 as a runner up.
     
  3. Energize

    Caporegime

    Joined: Mar 12, 2004

    Posts: 28,179

    Location: London

    No one have any suggestions? Perhaps better if moved to the mobile forum?
     
  4. Psycho Sonny

    Caporegime

    Joined: Jun 21, 2006

    Posts: 33,108

    Most people have insurance or they go to the local shop.

    A large business would simply charge so much you would be better off buying a new phone. So they don't really exist.

    It's a bit like those places that repair apple hardware. Yes we can fix your MacBook Pro but a new screen is £1200 plus £200 labour and you cna buy a brand new one for £1500 so you will be better off just doing that.

    I'd sell both as broken and take the hit.

    You should think about insuring them. I get mine through my bank which also provides me with travel, road breakdown and something else all for £12 a month.

    I've claimed on the insurance 3-4 times now and used the travel insurance plenty and when we had issue with our old car I used that about 12 times in the space of 3 months before I got rid so its paid for itself.
     
  5. moon man

    Mobster

    Joined: Nov 17, 2003

    Posts: 2,979

    Location: St Breward Cornwall

    As regards the Huawei ,i have the mate 20 pro ,i dropped it twice in spain doing my Camino ,once was from a top bunk onto stone tiles ,another time from eye level on to rocks ,it survived with very minor damage ,ie it still looks lush with the amazing screen and twilight glass back
    i think its because it does look so nice that i havnt bothered with a case ,i am really clumsy and its hit afew supermarket floors also
    what im saying is my Huawei is by far the most durable phone ive had ,drifting off topic also best camera and by far battery life (overnight charging not needed ever just minutes of supercharging to top up on a morning)
     
  6. iamdjdz

    Mobster

    Joined: Nov 24, 2006

    Posts: 4,378

    Have you thought about repairing yourself? Mobile phone repairs are fiddly but there's often a ton of really good YouTube videos and can get the parts on ebay. A screen and digitiser costs about £85 on ebay.

    Also plus 1 for Huawei I have dropped my phones loads and the one damage I ever had apart from small scratches on corners was a crack on the camera module (between cameras) on the p20 pro. It sadly got stolen and I'm on my Mrs p10 which she properly abused and is bent up at one corner (fell on back pocket) and has two tiny cracks on the top and bottom of the glass, this sounds bad but many phones would be unusable with the same amount of abuse.
     
  7. Diagro

    Sgarrista

    Joined: Jun 3, 2012

    Posts: 9,085

    The A70s screen is £85 to buy from my suppliers. I can get them in stock within 3 days.

    Expensive though.. Especially when hourly labour is added to the cost
     
  8. Energize

    Caporegime

    Joined: Mar 12, 2004

    Posts: 28,179

    Location: London

    There are loads of online places that buy/repair phones, I'm not specifically asking about large businesses. Selling as broken on ebay isn't really an option as they need to be wiped first.

    I've done the maths and insurance doesn't work out any better off for me, just won't be a second rate Samsung brand phone again!

    Not worth the time investment and risk of just destroying the phone completely in the process.
     
    Last edited: Apr 24, 2020
  9. Psycho Sonny

    Caporegime

    Joined: Jun 21, 2006

    Posts: 33,108

    See above a new screen is 1/3 rd of the cost of a new phone.

    It's why smaller cash in hand places deal with them rather than a larger online digital sale.
     
  10. Dis86

    Capodecina

    Joined: Dec 23, 2011

    Posts: 23,861

    Location: Northern England

    Weird! I've had a Galaxy S7 for about 3 years or something now (basically since they came out) and it's been really robust! It gets an absolute battering and hasn't got so much as a scratch on the screen. Dropped it dozens of times.
     
  11. BDEE

    Mobster

    Joined: Apr 21, 2011

    Posts: 2,712

    Your nearest Samsung shop?

    Will cost a lot more though.
     
  12. Efour

    Caporegime

    Joined: Sep 8, 2005

    Posts: 25,787

    Location: Norrbotten, Sweden.

    Youd have to get it done by a Samsung official licensed repair place of it will void the warranty on the phone which would be a bit mean when you sell it.
     
  13. Energize

    Caporegime

    Joined: Mar 12, 2004

    Posts: 28,179

    Location: London

    The cost is not the issue, there are loads of places offering to repair them for half of what I can sell them on ebay for. You seem to be confusing having an online presence with being a nationwide dealer.

    Some of the biggest Youtube names in the independent repair industry are louis rossmann and ipad rehab who repair mobile devices for a fraction of an oem repair (and do a better job of it) despite being relatively small businesses.

    These phones don't have a scratch on the screen either, the lcds seems to have been internally damaged by a low impact shock, one fell 1ft off the bed onto a carpeted floor, two phones breaking from similar force impacts seems to suggest the model is of low manufacturing quality. You can often drop phones with such force the glass is cracked and digitiser is half working without the display component failing.

    Who buying used products expects warranty?
     
    Last edited: Apr 25, 2020
  14. Efour

    Caporegime

    Joined: Sep 8, 2005

    Posts: 25,787

    Location: Norrbotten, Sweden.

    Its only a year old... dont they all come with 2 years default..

    well whatever yeah.

    do it yourself
     
  15. MadMossy

    Soldato

    Joined: Oct 25, 2004

    Posts: 6,594

    Location: Sunny Torbaydos

    Phone screens are dead easy to fix yourself, I've done them myself, with the hardest so far being an iphone 6s, just takes time and patience and costs considerably less money.

    For the iphone a replacement screen cost me less than £20 quid on ebay and about an hour to fix. Apple wanted well over £100 to do it.
     
  16. Energize

    Caporegime

    Joined: Mar 12, 2004

    Posts: 28,179

    Location: London

    They only give you a 90 day warranty on their repairs...
     
  17. Ironic Namesake

    Soldato

    Joined: Oct 18, 2002

    Posts: 6,934

    Location: Kuala Lumpur, Malaysia

    A70 is an OLED display, a genuine screen will cost a lot more than £20 - about £75-80

    Fixing them is a bit of a pain as the back cover is glued on.