Respect to overclockers for DPD delivery fiasco!

spikerules · 7 Sep 2018 at 09:57

To cut a long story short, DPD has delivered my delidded 8086k 4.9-5.2GHz CPU to the wrong address and are apparently not going back and get it.

OCUK have stepped in and told me they are sending me a 5.2GHz CPU free of charge to my address for delivery tomorrow! Major respect to the customer care team who have been VERY polite and understanding of my frustration. 10/10 for customer support!

andy_mk3 · 7 Sep 2018 at 10:03

Nice! I hope OcUK hammer DPD for their money back though.

spikerules · 7 Sep 2018 at 10:07

andy_mk3 said:
Nice! I hope OcUK hammer DPD for their money back though.

I was told they will! I hope they get it back too.

Quartz · 7 Sep 2018 at 10:17

Well done OCUK

Muska · 7 Sep 2018 at 10:27

The customer service I have received means I only shop with OCUK

andy_mk3 · 7 Sep 2018 at 10:30

spikerules said:
I was told they will! I hope they get it back too.

I should hope so, it's hardly a £12 fan that's gone missing

Muska said:
The customer service I have received means I only shop with OCUK

+1, worth the extra price in some cases too.

NinjaCool · 7 Sep 2018 at 10:38

It's good to see Overclockers helping out the little guy while they battle the big guy!

Awahwah · 7 Sep 2018 at 10:44

Wow, great Service.

Zhuni · 7 Sep 2018 at 11:15

Ocuk cs is superb

humbug · 7 Sep 2018 at 15:41

andy_mk3 said:
Nice! I hope OcUK hammer DPD for their money back though.

Oh they will get it back.

Doobedoo · 7 Sep 2018 at 21:26

Nice to hear

Iron-man · 8 Sep 2018 at 17:43

brilliant service which is why I only use them for my parts

MasterOC · 8 Sep 2018 at 18:21

Excellent ... This is why I purchase hardware virtually exclusively from OcUK. Problems with fluid changing colour in loop , out they sent free liquid .... Disputing charges for delivery ( I have a weird postcode ) always refunded . Asus taking longer then 28days for an RMA , overclockers send me a brand new part , the list goes on and every time they smash it

COYS · 8 Sep 2018 at 19:05

So, did DPD deliver a 2nd chip to the wrong address or did you receive it today? (finger's crossed!)

Iron-man · 9 Sep 2018 at 14:23

Wonder if they got it delivered this time?

JonnyG1982 · 9 Sep 2018 at 16:43

Not meaning to hi jack thread but when OCUK guarantee chips to run at these speeds are they meaning all cores? Gaming? Prime95?

koooowweeee · 9 Sep 2018 at 16:46

I had a similar problem with Hermies. I had to clam off eBay. Seller wasn't happy but it's not my fault

FlyingScotsman · 11 Sep 2018 at 07:18

Well done OC, nice to hear stories like this one.
Hope you got your replacement chip ok.

Resistance · 11 Sep 2018 at 07:27

Been using OC for 10+ years would never go to anyone else

eeek · 11 Sep 2018 at 07:42

koooowweeee said:
I had a similar problem with Hermies. I had to clam off eBay. Seller wasn't happy but it's not my fault

The seller used (and trusted) Hermes - that's self inflicted...