Associate
So I bought a phone for my work from Amazon market place, unpacked it used it for 30mins then decided because of at fault I wanted to return it.
Done the return form on amazon and stated that there was noise when using it and it was unsuitable for purpose.
Next day I get an RMA number via email and I noticed that it mentioned 'On receipt the goods will be tested and refunded / replaced.'.
So I mailed them back saying I want to return under DSR as I wanted a refund and not repaired or replaced.
This was their reply......
Under DSR, the customer has the right to cancel the contract of sale if he/she is not happy with the product. However you have mentioned that the product is defective for which under our terms & conditions can be replaced under warranty.
I noticed that the billing and the delivery address is a company/business address. Please do note that business or purchases by consumers on behalf of businesses do not fall under the UK DSR......
Where do I stand?
Whats my play?
Done the return form on amazon and stated that there was noise when using it and it was unsuitable for purpose.
Next day I get an RMA number via email and I noticed that it mentioned 'On receipt the goods will be tested and refunded / replaced.'.
So I mailed them back saying I want to return under DSR as I wanted a refund and not repaired or replaced.
This was their reply......
Under DSR, the customer has the right to cancel the contract of sale if he/she is not happy with the product. However you have mentioned that the product is defective for which under our terms & conditions can be replaced under warranty.
I noticed that the billing and the delivery address is a company/business address. Please do note that business or purchases by consumers on behalf of businesses do not fall under the UK DSR......
Where do I stand?
Whats my play?