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Returning goods

Discussion in 'General Discussion' started by Ironic Namesake, 7 Jun 2006.

  1. Ironic Namesake

    Soldato

    Joined: 18 Oct 2002

    Posts: 6,972

    Location: Kuala Lumpur, Malaysia

    Am I right that anything I buy can be returned within 14 days?

    Just bought some speakers and cable for about 350 quid, nothing been opened etc and need to return it tomorrow , assuming this is fine?
     
  2. spirit

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 1,884

  3. Ironic Namesake

    Soldato

    Joined: 18 Oct 2002

    Posts: 6,972

    Location: Kuala Lumpur, Malaysia

    Not from OcUK ,
     
  4. Mysteria

    Gangster

    Joined: 10 Dec 2003

    Posts: 122

    Location: Im here, where are you?

    It depends on store policy. And whether you bought it online or not. Read the receipt.
     
  5. Ironic Namesake

    Soldato

    Joined: 18 Oct 2002

    Posts: 6,972

    Location: Kuala Lumpur, Malaysia

    Doesn't say anything on the receipt, or the booklet that the receipt was stapled on :( was bought in store.
    Guess I will have to give them a call tomorrow.
     
  6. Beans on toast Dave

    Mobster

    Joined: 27 Mar 2004

    Posts: 4,329

    Location: Telford

    they do not have to give you a refund, but most good hight street shops will, they only have to give you a refund if it is faulty

    edit, if brought online you have 14 days to send back
     
    Last edited: 7 Jun 2006
  7. Craig321

    Capodecina

    Joined: 2 May 2004

    Posts: 19,922

    Yes, I think it's law that they have to take them back if the customer wants to send them back within 14 days for no reason... as long as they're in the condition they were in when bought of course.
     
  8. Oblivious

    PermaBanned

    Joined: 25 Oct 2003

    Posts: 4,028

    Location: East Midlands

    Only for distance selling, as per the Distance Selling Act. For items bought in store, it is not law.
     
  9. Werewolf

    Commissario

    Joined: 17 Oct 2002

    Posts: 30,136

    Location: Panting like a fiend

    I thought the Distance Selling act allowed for them to be informed in writing within 7 working days as standard?

    It also I beleive does not cover items that were made to order, which could well include things like wiring if it has been to length or made up specially for the order.
     
  10. DailyGeek

    Mobster

    Joined: 7 Mar 2005

    Posts: 4,789

    Location: Arkham

    Retailer does not have to give a refund but most will if it is untouched.

    Distance Selling allows for 7 days return on applicable items, but possibly not bespoke hi-fi cabling etc. Most e-tailers will offer a 14 day cooling off period.
     
  11. Ironic Namesake

    Soldato

    Joined: 18 Oct 2002

    Posts: 6,972

    Location: Kuala Lumpur, Malaysia

    Bought it in a shop , not online.

    Items are KEF KHT1005 speakers , 20m of speaker cable and 7.5m of retail packed subwoofer cable.

    I guess the speaker cable they won't take back as it is a specific lenght, but the sub cable shouldn't be a problem as it is retail packed.

    Will give this a go tomorrow :)
     
  12. Sequoia

    Wise Guy

    Joined: 15 Aug 2005

    Posts: 2,948

    Then the answer is no, they aren't obliged to take it back.

    As has been said, the DSR gives you the right to return most goods within 7 working days, but while that applies to most types of goods/services, it doesn't apply to all, and it doesn't apply at all if you bought in a shop.

    If you bought in a shop, your right to return is limited to when the shop is in breach of contract, such as goods not of satisfactory quality, not fit for purpose, not as described, etc. What you don't have is a right to take something back to a shop, just because you changed your mind.

    However, just because you don't have the right to take goods back doesn't mean the shop won't take them if you ask nicely. They may. But you can't force them.
     
  13. Beans on toast Dave

    Mobster

    Joined: 27 Mar 2004

    Posts: 4,329

    Location: Telford

    did you get a refund then?
     
  14. Craig321

    Capodecina

    Joined: 2 May 2004

    Posts: 19,922

    I thought there was some law that shops HAD to accept items back even if no reason given within x number of days as long as the item is still in it's original condition?

    Craig.
     
  15. Ironic Namesake

    Soldato

    Joined: 18 Oct 2002

    Posts: 6,972

    Location: Kuala Lumpur, Malaysia

    Didn't manage to get down there, mate who was supposed to give me a lift crashed his car :rolleyes:
     
  16. jpmonkey69

    Mobster

    Joined: 27 Aug 2003

    Posts: 3,000

    why not call the store?
     
  17. Werewolf

    Commissario

    Joined: 17 Oct 2002

    Posts: 30,136

    Location: Panting like a fiend


    Only for things bought mail order/internet/telephone and even then there are restrictions for things like made to order items.
    The idea is you have the same chance to look at them at home as you would if you had bought them in person.

    Retail stores where you can walk in and buy in person may have a similar policy, but it is totally at their discretion.