Returning products?

G18241 · 20 Aug 2006 at 18:40

I bought a contract phone a few months ago, and got a free PSP

The PSP is now half dead, it resets itself and the wifi switch is broken...all due to it falling from quite a height

Will the PSP be under warentee/have a guarentee with it or what?

Im trying to find the receipts out to see if threr is anything on them

[OZ] · 20 Aug 2006 at 18:44

It didn't break, you dropped it. So I doubt it.

G18241 · 20 Aug 2006 at 18:45

[OZ] said:
It didn't break, you dropped it. So I doubt it.

who says i dropped it?

it was in my bag on a plane a few weeks back and it fell out of the overhead compartments, so by no means my fault really?

Kell_ee001 · 20 Aug 2006 at 18:46

G18241 said:
Will the PSP be under warentee/have a guarentee with it or what?

Depends if you're covered for accidental or not.

[OZ] · 20 Aug 2006 at 18:48

G18241 said:
who says i dropped it?

so by no means my fault really?

The answers still no then.

PardonTheWait · 20 Aug 2006 at 18:48

G18241 said:
who says i dropped it?

it was in my bag on a plane a few weeks back and it fell out of the overhead compartments, so by no means my fault really?

Well it didn't jump, did it. It was accidentally damaged as opposed to faulty is what he is saying.

JollyGreen · 20 Aug 2006 at 18:49

Mohinder said:
Well it didn't jump, did it. It was accidentally damaged as opposed to faulty is what he is saying.

It did jump, it's the new Lemming/PSP hybrid

fini · 20 Aug 2006 at 18:53

G18241 said:
it was in my bag on a plane a few weeks back and it fell out of the overhead compartments, so by no means my fault really?

Ah that's the PSP suicide bug - been reported on a couple of forums - they'll do a free swap out for you. If you hold down the shoulder buttons at the same time you'll find a note it left before breaking detailing who it wants you to give its games to. Anyone who's got a PSP and hasn't applied the 'Valium 2.0' firmware fix should head over to the official site and download it.

fini

G18241 · 20 Aug 2006 at 18:55

well ive emailed them , will just have to wait and see

Rotty · 20 Aug 2006 at 19:05

if it's been dropped the warranty is void , doesn't matter if it was your faul or not, you need to claim on either your travel or home contents insurance

Morlan · 20 Aug 2006 at 19:24

G18241 said:
who says i dropped it?

it was in my bag on a plane a few weeks back and it fell out of the overhead compartments, so by no means my fault really?

AFA Sony are concerned, you broke it. AFA you're concerned, the airline broke it. Wht not ask them for compensation?

pointy shadow · 20 Aug 2006 at 19:28

If you have house insurance you can claim it off that but you will probably have to pay an excess.