See if you can get them to confirm that any damage caused by faulty goods supplied by them is not covered. I imagine getting that from them would be pretty much crucifying themselves to any 'no-win, no-fee' style 'ambulance chasers' if you wanted to try that route.As far as i'm concerned now, the wheels was poorly built which has caused all of the spokes to become untensioned and yes i did tell them that the some of the spokes felt a bit looser than my previous wheel. Without going out and spending £60 on a spoken tension meter, is the onus on me to make sure that the goods supplied were as they should have been, without actually having the insight or understanding to confirm?
Anyway, Merlin Cycles have just reiterated their stance, no refund on the derailleur or cleats. I'll wait for the refund to hit my account and then fire off the legalities and speak with my credit card company about getting a refund for the remaining. My first (and last order) with Merlin cycles.
If you bought on credit card I'd call them immediately - the initial payment might not have even cleared in their account and the card company can pull it. I've heard of card companies even pulling payments I'd consider cleared in peoples accounts (happened to us at work!).
I'd then take to social media and present all the facts (with their responses) on things like their Facebook page, Twitter feed and even on their shop rating (on Google maps) as that's a PITA to get removed!
EDIT: ROFL
Source. Sounds like Tony needs to retire!
This jersey but with long sleeves? I've got one in (probably) Large in White/Black I don't use as I prefer more of a collar.
Last edited:
