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Royal Mail rant incoming...

Discussion in 'General Discussion' started by SixTwoSix, 4 Oct 2021.

  1. Stu999

    Wise Guy

    Joined: 3 Aug 2015

    Posts: 1,839

    If RM is saying something was delivered on x date at x time video evidence would be very useful.

    I don’t think courier photos are that useful, they often photo the closed door meaning they could just pick the item up straight after.

    Agree about threatening them with small claims court.
     
  2. Haggisman

    Capodecina

    Joined: 6 Oct 2004

    Posts: 14,873

    Location: Birmingham

    You'd still have to be able to prove that the video you provided covered the time stated, I'm not sure if consumer grade equipment is reliable enough to be legally admissible (albeit this would be a civil case where the burden of proof is far lower).
     
  3. MOOGLEYS

    Capodecina

    Joined: 24 Dec 2004

    Posts: 18,175

    Location: Telford

    Had issues with Royal Mail in the past although in my case the item had gone missing within their system but was RM Special delivery so thought all would be ok. It was a complete nightmare to claim they even at one point sent me a book of 6 stamps as compensation for the lost item which value was £125. They wanted evidence of the items value from at least two company’s and even though they admitted they had lost it proof that it had not been delivered. It took over 4 weeks and then all I got was a cheque in the post with no letter or anything for exactly £125 no refund of the original postage paid. Tbh Special delivery is great when it works but if it goes wrong you get shafted and may as well have sent it by Hermes….
     
  4. hyperseven

    Sgarrista

    Joined: 1 May 2013

    Posts: 8,259

    Location: M28

    Ring are stored on their servers so not as if you can manipulate the data :confused:
     
  5. Maximum Triceratops

    Mobster

    Joined: 22 Oct 2007

    Posts: 2,828

    Location: Hull

    This might help you - with RMSD the Postie is supposed to hand the item over to an actual person with proof of identification, if they havent done that then they havent provided the service you have paid for, this is the case even during the COVID pandemic, dont let then fob you off. It is highly likely the Postie got lazy and leaft the item on the customer's doorstep and it got nicked or your Customer is lying :)
     
  6. SixTwoSix

    Capodecina

    Joined: 14 Sep 2007

    Posts: 12,706

    Location: Limbo

    Basically the reason I used RMSD, supposed to be robust. They've fobbed me off 3 times and officially closed my dispute. I'm unable to raise the issue with them again, in the hands of postal review now.

    I asked multiple times on messages where the parcel was left and never got a clear answer. This was the last reply...

     
  7. The_Arbiter

    Wise Guy

    Joined: 2 Jul 2019

    Posts: 1,519

    Having read thread, one thing not mentioned is the chap who bought the RAM should go down to his delivery office and question the managers. That way you can possibly find out what the postie supposedly did.
     
  8. dLockers

    Sgarrista

    Joined: 21 Jan 2010

    Posts: 8,298

    He's too busy gaming with his new RAM and thinking how to spend the £195 he's about to get refunded by pulling a fast one.
     
  9. Haggisman

    Capodecina

    Joined: 6 Oct 2004

    Posts: 14,873

    Location: Birmingham

    Fair enough, that doesn't apply to all cameras though

    Will they actually help him though? The contract is between RM and the sender, not the recipient
     
  10. Vanquish-Storm

    Mobster

    Joined: 22 Apr 2009

    Posts: 3,270

    Location: North-West

    Just say he sent it to himself
     
  11. BennyC

    Capodecina

    Joined: 25 Sep 2006

    Posts: 13,992

    Cost me £26 to send a 3.5kg parcel RMSD last week. It arrived, apparently...

    *placed on scales* *blinks* *£26*
    [​IMG]
     
  12. MeatLoaf

    Capodecina

    Joined: 1 Dec 2005

    Posts: 14,099

    Location: Stoke on Trent

    Im afraid thats incorrect. The postie will not ask for any ID at all, unless its a service that has been paid for - ie Royal mail age verification when sending age restricted items

    In current times the postman signs for the parcel as in this case and leave it on the floor by the door, but he HAS to see someone from the address take the item inside the property. If not he has to take it back to the depot.

    The GPS tracking dosent pinpoint the exact address, its accurate to within 5 - 10 meteres. So its possible its gone to a nieghbours property by mistake - i assume the reciever has checked with the nieghbours?,

    You could always threaten legal action againt RM, see if that helps. It sucks that the OP is out of pocket tho.

    But ill say this - i work in 4 diufferent branches of post office - and in that time not one RMSD item has ever gone astray - well not that i know of anyhow. Its a premium service and they give it huge priority.

    You deffo addressed it correctly didnt you?

    EDIT : looking at the buyers neg feedback i dont think id have sold to him in the first place.
     
    Last edited: 4 Oct 2021
  13. The_Arbiter

    Wise Guy

    Joined: 2 Jul 2019

    Posts: 1,519

    Only one way to find out.

    Postie is the best source of the answer, and if buyer is genuine he won't have any issue following this up locally. All he needs is the tracking code, the depot can get all the info up locally from that.
     
  14. BDEE

    Mobster

    Joined: 21 Apr 2011

    Posts: 2,879

    You think that's bad - I have just paid £41 to send something with ParcelForce.

    Well, I say send - They didn't turn up for it. "Sender not available" at 15:04, when I was at home, no doorbell press, no knock on the door, no dogs barking, nothing captured on the Ring cam...... Here's hoping they try harder tomorrow.
     
  15. The_Arbiter

    Wise Guy

    Joined: 2 Jul 2019

    Posts: 1,519

    Price is fine imo, logistics is expensive, we know that. However PF are a mess, and worth avoiding. Same as RM, lack of staff and little attempt to address it. But £41 for nothing is pathetic.
     
  16. SixTwoSix

    Capodecina

    Joined: 14 Sep 2007

    Posts: 12,706

    Location: Limbo

    Neighbours house is empty, he's checked with same number on adjacent street that has similar name (road v close).

    Maybe an option of last resort, although the cost could quickly become more than the item i'm claiming for I imagine?

    I've always sworn by it, with over 5000 parcels sent with RM over the last 20 years on ebay (based on my seller feedback, likely a little less), SD making a large part of that, i've only ever had 3 parcels go missing and they were regular 2nd class.

    Yeah, definitely, mildly OCD about these things and always check up addresses again before any parcel goes to the post office. Receipt again verified with right house number/postcode.

    While his feedback is low and marked by a prominent negative, looks as though it was something out of his hands entirely so giving him the benefit of the doubt.

    This is a good point, i've exhausted what I can do from my side for the time being, 2 visits to royal mail centre, 1 to post office, 3 calls to RM of which I was waiting a good 25 minutes each time and a long chain of messages back/forth with RM and escalations that i've shared with the buyer.

    @Apex apologies for tagging you in but based on The_Arbiters comments above, are you able to go directly down to your local RM hub and try and speak to someone? I'm stuck waiting for Postal Review at the moment and at a standstill.

    Also, adding you into the thread gives you a chance to mention what you've done I might have forgot plus the other issues you've had with deliveries rather than myself parroting them.
     
    Last edited: 5 Oct 2021
  17. b0rn2sk8

    Sgarrista

    Joined: 9 Mar 2003

    Posts: 9,236

    Just to add that this is a civil dispute so it’s based on the balance of probabilities and not beyond reasonable doubt. The video would be taken in good faith unless the other side had evidence that it was manipulated.
     
  18. dLockers

    Sgarrista

    Joined: 21 Jan 2010

    Posts: 8,298

    I 'unno man. On the balance of probabilities CCTV evidence showing 'nothing' - I'd argue that the time stamp can easily be edited. Trying to get a court to acknowledge it is on the cloud blah blah... yeah... not sure.
     
  19. Vanquish-Storm

    Mobster

    Joined: 22 Apr 2009

    Posts: 3,270

    Location: North-West

    Would the post office know of missing or none delivered Royal Mail items?
     
  20. Diagro

    Sgarrista

    Joined: 3 Jun 2012

    Posts: 9,826

    I doubt it. Not within a post office workers purview.