Soldato
I know it's not of much use now but any royalmail tracked items being delivered and know I won't be in I just get them redelivered/directed to the local post office for collection. Free to do and takes seconds on the website/app.
Appreciate its a lot to ask, but as I'll be going to the neighbours, does royal mail give an exact time it was signed for? Because I can't seem the neighbours happily going through 1/2 hours of potential footage, but if I can say exact 12.34 and 12 seconds etc then it's a little more likely to be achievable.@Apex it was 15th September, 12:30 ish I believe
Appreciate its a lot to ask, but as I'll be going to the neighbours, does royal mail give an exact time it was signed for? Because I can't seem the neighbours happily going through 1/2 hours of potential footage, but if I can say exact 12.34 and 12 seconds etc then it's a little more likely to be achievable.
Very odd that RM came back so fast with the information saying it was delivered - you would expect some kind of delay/few days to check information.
I would certainly appeal/push back to RM/Postal Review on the grounds that there is nothing in their own T&C's that states the postman will sign for it if recipient is not in/home etc. Ultimately if "postie" signs for it, as you are finding out, there is zero comeback on the promise of compensation for missing item.
For them to say gps data confirms delivery is rubbish - it confirms they were potentially in the street, does not confirm anything was delivered.
I would agree that in this case - a reasonable effort from the recipient to at least visit his local sorting office/speak to someone down there should be attempted - that's the least they should be doing.
Special delivery service should be suspended until they remove COVID restrictions. Paying for a service that is supposed to be A) Insured and B) Signed for and neither of these are taking place at the moment.
If it was memory you sent would the package have fit in the letter box?
What's the manager going to say? System says it was delivered, conversation over.Impressive RM reply.
Still don't know why Apex hasn't gone down the delivery office and questioned the manager each day to get a real response. Especially with RM's reply being the very typical, "not us, our system is fine".
What's the manager going to say? System says it was delivered, conversation over.
It's now at the he said she said stage and they've got the system on their side showing the GPS position which of course isn't infallible but it's more evidence than the it's not been delivered side has got.
as I'm not royal mails customer, I have zero hope of anything by going in (plus I'm not in UK atm any way).As mentioned before in the thread, RM playing the game of ignorance and customer will give up. Sadly i've worked at RM, going in and pestering is the next option here.
Besides, what does Apex expect, a refund? OP just needs to turn round and say it's been delivered.
Log a complaint with ActionFraud and pass the reference number to royal fail and hope that they will actually ask the person that delivered it.
https://www.actionfraud.police.uk/
Upon receipt of your complaint, I raised this matter directly with the manager at the relevant Delivery Office to investigate. The Delivery Office Manager formally interviewed the appropriate member of his team and, after checking all information available to him, including the Global Positioning System (GPS) tracking for the delivery scan, again stressed his belief that it had been delivered as addressed. The Delivery Office Manager could find no proof that it was delivered anywhere other than ***********
They've already asked the person who delivered it.
The Delivery Office Manager could find no proof that it was delivered
They've already asked the person who delivered it.
as I'm not royal mails customer, I have zero hope of anything by going in (plus I'm not in UK atm any way).