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Sainsbury's grocery home delivery "Substitution Promise"

Discussion in 'General Discussion' started by Ozymandias, 12 Sep 2021.

  1. Ozymandias

    Hitman

    Joined: 14 Nov 2002

    Posts: 670

    Location: West Midlands

    Sainsbury's grocery home delivery service has a "Substitution Promise"

    https://help.sainsburys.co.uk/help/terms-and-conditions/Substitution-promise-T-Cs

    If they don't have the item you ordered they will choose a substitute. If the substitute costs more they will give you a vou a voucher for the difference.

    So -

    If you order 1 bottles of wine at £10 and they substitute it with a bottle of wine at £20 you get a £10 voucher.

    But -

    If you order 10 bottles of wine at £10 each, and they substitute them with 6 bottles of wine at £15 each that's not covered i.e. no voucher

    Sainsbury's see it as a £100 order vs £90 charged. This is despite less items being delivered and a greater cost per item.

    I'm reminded of Fitz in Cracker at the checkout. "Three bottles of whiskey constitute one item" etc etc

    Yes you can just refuse the substitution however there is a positive incentive for Sainsbury's to substitute orders with higher value items.

    The "Substitution Promise" appears misleading and sharp practice in treating multiple items as a single item.

    I'm planning to see what Trading Standards have to say about it.

    Any thoughts?
     
  2. Dis86

    Caporegime

    Joined: 23 Dec 2011

    Posts: 28,240

    Location: Northern England

    Fewer items. Not less items.

    And to think, you named yourself after the smartest man in the world!
     
  3. edscdk

    Soldato

    Joined: 17 Jul 2008

    Posts: 7,189

    Thoughts?

    They will take it back if you are not happy..

    If you don't like their terms don't used them, try tesco or one of the others
     
  4. Ozymandias

    Hitman

    Joined: 14 Nov 2002

    Posts: 670

    Location: West Midlands

    If the terms are unfair/illegal they should not be able to offer them. Just because you can refuse the items doesn't make it ok. Selling beef as pork isn't ok just because you can refuse it.
     
  5. watercooledman

    Perma Banned

    Joined: 12 Jan 2021

    Posts: 1,731

    Is this a Saturday 7am delivery?
     
  6. keenan

    Wise Guy

    Joined: 22 Sep 2009

    Posts: 1,026

    It's hardly the same as selling beef as pork!

    If it's just one bottle of wine they will 100% exchange it for something more expensive if it's available!

    They definitely won't give you gin though..
     
  7. Brizzles

    Sgarrista

    Joined: 16 Mar 2005

    Posts: 7,559

    Location: Clevedon , Bristol

    [​IMG]
     
  8. Dis86

    Caporegime

    Joined: 23 Dec 2011

    Posts: 28,240

    Location: Northern England

    They're not selling beef as pork. That's a retarded statement.
    The fact that you can refuse an item makes it entirely OK. They are not under any obligation to supply you anything at all.
     
  9. Ozymandias

    Hitman

    Joined: 14 Nov 2002

    Posts: 670

    Location: West Midlands

    They are under an obligation to trade clearly and within the law. Unfair and misleading offers are illegal. Even if I have no intention of purchasing anything at all.
     
  10. Dis86

    Caporegime

    Joined: 23 Dec 2011

    Posts: 28,240

    Location: Northern England

    They are trading clearly, fairly and within the law. Nothing is misleading as all is made completely clear in the terms of substitution and the fact YOU DO NOT HAVE TO ACCEPT.
     
  11. Ozymandias

    Hitman

    Joined: 14 Nov 2002

    Posts: 670

    Location: West Midlands

    Sadly when you raise your voice you have lost the argument :)
     
  12. Dis86

    Caporegime

    Joined: 23 Dec 2011

    Posts: 28,240

    Location: Northern England

    There was no argument. You're just not smart enough to get it. As evidenced by the fact that you can't spell or tell the difference between typing and speaking.
     
  13. Ozymandias

    Hitman

    Joined: 14 Nov 2002

    Posts: 670

    Location: West Midlands

    When all else fails attack the messenger. Your ad hominem is sad.
     
  14. Dis86

    Caporegime

    Joined: 23 Dec 2011

    Posts: 28,240

    Location: Northern England

    You're not the messenger, you're the originator. See...further proving my point.
     
  15. Ozymandias

    Hitman

    Joined: 14 Nov 2002

    Posts: 670

    Location: West Midlands

    I can only imagine it is some deep projection of your own inadequacies . . .
     
  16. Dis86

    Caporegime

    Joined: 23 Dec 2011

    Posts: 28,240

    Location: Northern England

    Like you imagined this is in breach of trading standards?
     
  17. FBi7

    Wise Guy

    Joined: 19 Jun 2009

    Posts: 1,105

    Location: Central Scotland

    We use ASDA and Tesco. If they substitute with a more expensive item, you get it for the price of the item you originally ordered. If the substitute with a cheaper item, you get the difference taken off your bill.
     
  18. Ozymandias

    Hitman

    Joined: 14 Nov 2002

    Posts: 670

    Location: West Midlands

    Do ASDA and Tesco treat a quantity of the same same product as a single item? e.g treating 10 bottles of wine as a single item?
     
  19. MadMossy

    Soldato

    Joined: 25 Oct 2004

    Posts: 7,231

    Location: Sunny Torbaydos

    If your ordering 10, and they are subbing them for 6, maybe they are trying to tell you, you have a problem?

    Yes all supermarkets substitute in the same manner, but mistakes are made (fairly often)
     
  20. Thekwango

    Capodecina

    Joined: 5 Feb 2009

    Posts: 12,856

    Location: Northern Ireland

    I’ll save you the time and hassle, they won’t give a ****. There is nothing dodgy or illegal about the offer.
    Here’s what they are saying in dopey speak…..We don’t have ‘X’ in stock but we’ve sent you ‘Y’ instead. If you don’t like ‘Y’ you are obviously under no obligation to accept it and we will refund you the full value of ‘X’ instead if you’d prefer.

    how in gods name have you got your knickers in a twist over that?