Sainsbury's taking ID details

MeatLoaf said:
Its nothing sinister, its there to act as proff that we are activly seeking ID from customers that do not look 25 ( or 16 for fuel ). If the store were to be done for failing a test purchase by the trading standards or police then we have evidence to prove we ask for it when requiired. It aslo used to show which staff members ask for id and which dont ask so often or maybe not at all.
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Out of interest, what do you do if someone under 16 (or suspected) has filled up a can of fuel?
 
Wow, never seen or heard of this happening before. If this happened to me I would have gone mad and demanded she either rip the forms up there and then or hand them over to me.
 
Lethal` said:
Out of interest, what do you do if someone under 16 (or suspected) has filled up a can of fuel?
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Well if im on duty then they would have had to show ID before the pump was authorised. Basically if this happens then whoever has authorised the pump would be in trouble for not checking before switching the pump on.

We get parents sending kids in all the time to pay for fuel but unfortunatly im not allowed to take it off a child the parent has to come in.
 
MeatLoaf said:
Its an esso i work in, so we dont sell alcohol.

And you couldnt really stop me from recording it as youd have to hand the ID over for it to be checked.

If a customer did complain then id simply explain that it was my job and if needed id advise them to contact the manager :)
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There's simply no way I'd let you do that. I've no idea how it would pan out in the shop, but there's no way I'd leave with you writing down my details.

Your job isn't highly paid and a great number of garage attendants are coerced into collecting card etc details in order to commit card not present fraud. I'd make the assumption that you were doing that.

Don't take it personally, but it's not a highly paid job and you aren't supervised the same as you would be in a supermarket so it's easier for garage attendants to do it. There's just no way I'd leave with my details written down.
 
Lethal` said:
Out of interest, what do you do if someone under 16 (or suspected) has filled up a can of fuel?
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Funny story relating to this.

Back when Tobacco was '16', I had filled up my Calibra at the time with fuel and gone into (Sainsbury's again!) to pay for it. At the same time I asked for a packet of tobacco, to which they asked me for ID.

So I asked if she required ID for the fuel, she said no. I attempted to explain the errors of her ways before requesting to speak to a manager.

Needless to say, after the manager had to travel from the main store to come and speak to me, he was ****ed off but so embarrassed.

The trouble was, the checkout girl thought she was being smart and that I was trying to say "look I drove here, I must be at least 17!" and could not grasp the concept that she was happy to sell me one age restricted product even though she clearly did not believe I was old enough.
 
Telescopi said:
They don't want to do it, it's your local trading standards and your elected officials turning the screw on licensees.

Thing is the pressure on supermarkets to keep their drinks license is huge, yet the people who actually do sell alcohol to kids (the small newsagents) don't really care, they'll just get one of their brothers or wives to be the licensee - if they ever get caught.

Good idea but targeted badly - imo.
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Absolute rubbish, its blatant data mining. If they don't have ID, don't serve them, end of story.
 
The Halk said:
There's simply no way I'd let you do that. I've no idea how it would pan out in the shop, but there's no way I'd leave with you writing down my details.

Your job isn't highly paid and a great number of garage attendants are coerced into collecting card etc details in order to commit card not present fraud. I'd make the assumption that you were doing that.

Don't take it personally, but it's not a highly paid job and you aren't supervised the same as you would be in a supermarket so it's easier for garage attendants to do it. There's just no way I'd leave with my details written down.
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I think youve misunderstood. Why would i want your card details? All im recording is you name and DOB. As you say im not paid enough to deal with situations like this so id refoer you to the manager and let him sort it.

But all essos in the UK cannot process customer not present payments. The tills just arent set up to do it.
 
I've had my details written down in a few pubs. They say the police ask them to do it for anyone under 25, some(maybe all) have to keep the details of customers <25 in a book or.
 
Next time you go in there take a note pad and ask her when her next period is due, followed by more personal questions.

Sounds dodgy as hell to be fair, would definitely check that out with an in-store manager.
 
MeatLoaf said:
I think youve misunderstood. Why would i want your card details? All im recording is you name and DOB. As you say im not paid enough to deal with situations like this so id refoer you to the manager and let him sort it.

But all essos in the UK cannot process customer not present payments. The tills just arent set up to do it.
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I don't misunderstand. I would assume it was something similar to card fraud. I certainly wouldn't trust you - again no offence intended, in a petrol station I wouldn't know you at all, so I'd have no way to trust you.
 
MeatLoaf said:
I think youve misunderstood. Why would i want your card details? All im recording is you name and DOB. As you say im not paid enough to deal with situations like this so id refoer you to the manager and let him sort it.

But all essos in the UK cannot process customer not present payments. The tills just arent set up to do it.
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The point is, with the information on your debit/credit card and the information on your driving licence, there is enough information to use the card in any terminal (not yours) as "customer not present" or anywhere really.
 
The Halk said:
I don't misunderstand. I would assume it was something similar to card fraud. I certainly wouldn't trust you - again no offence intended, in a petrol station I wouldn't know you at all, so I'd have no way to trust you.
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I know where youre coming from but obviosly if you didnt want to hand the ID over then i couldnt serve you anyway.

All im saying is its part of my job and i have to comply with company procedures. I havent taken offence i know where youre coming from but so far nobody has complained. If they did really object then id have to refuse the sale which no doubt would cause more hassle, so sometimes we really cant win :(
 
MikeHiow said:
The point is, with the information on your debit/credit card and the information on your driving licence, there is enough information to use the card in any terminal (not yours) as "customer not present" or anywhere really.
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Noo, i dont take any card details at all. Why would i need to :confused: If you paid by card then the reciept has all but your last 4 digsts starred out.
 
MeatLoaf said:
I know where youre coming from but obviosly if you didnt want to hand the ID over then i couldnt serve you anyway.

All im saying is its part of my job and i have to comply with company procedures. I havent taken offence i know where youre coming from but so far nobody has complained. If they did really object then id have to refuse the sale which no doubt would cause more hassle, so sometimes we really cant win :(
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Refusing the sale would be less worse than collecting my details. If I don't like your company policy I can go elsewhere.
 
Ask her what DPA training she has received, I doubt she had any ... despite it being a legal requirement to train staff who deal with personal information.
Technically ALL staff who ID you and thus see your driver's license which contains address etc require this training.

Equally ask her about what security measures are being taken to safeguard the information she is writing down, as again such info must be stored in a safe place as per DPA
 
The Halk said:
Refusing the sale would be less worse than collecting my details. If I don't like your company policy I can go elsewhere.
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Exactly, youre perfectly entitled to shop where you want. I only replied in this thread really to say that some companies do have to record your details in the restricted sales log as a legal requirement :)
 
MeatLoaf said:
Exactly, youre perfectly entitled to shop where you want. I only replied in this thread really to say that some companies do have to record your details in the restricted sales log as a legal requirement :)
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It's in no way a legal requirement :) It may be something you do in order to prove compliance with the law, but you don't need to do it :)
 
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