Sales of Goods Act help...

Yeah exactly, we thought waiting 2 to 3 weeks was bad enough when we had proof of purchase and the item was still under guarantee, but 8 weeks.....!!!!!

The retailer can't really be held accountable because you bought a new psu

would you buy a new car if yours was taking too long to fix at the garage?
 
should've asked for the loan of a psu then lol

You must be joking! We took our keyboard back about 5 months ago coz it wasn't working and they said they had to send that off for testing even though they had it in stock and said there was nothing they could do about it! We certainly wont be buying anything from there again! :mad:
 
You must be joking! We took our keyboard back about 5 months ago coz it wasn't working and they said they had to send that off for testing even though they had it in stock and said there was nothing they could do about it! We certainly wont be buying anything from there again! :mad:

Could try money claim online, although the shop owner sounds like the sort of guy who would actually go to court, most sane people would give you your money :)
 
i dont understand how the supplier can aparently give you £69 credit but only towards a coolermaster psu? ocz have nothing to do with coolermaster?

why only £45 towards something else? why does it make a differnce to the shop? i thought shops could only give you store credit which would be towards anything in the store you want?
 
i dont understand how the supplier can aparently give you £69 credit but only towards a coolermaster psu? ocz have nothing to do with coolermaster?

why only £45 towards something else? why does it make a differnce to the shop? i thought shops could only give you store credit which would be towards anything in the store you want?

The shop will not be getting £69 back from OCZ. They will only get a credit for the wholesale price which they paid for it (probably equal to the £45 credit note which they are offering). Basically, they don't want to refund the profit which they originally made on your purchase.

And, by strongly incentivising you to take a credit note rather than cash, they are hoping that you will spend the £45 in their store from which they will make a bit more profit.

I'm no expert on the SOGA side of things, but what they are trying to do is very clear...
 
My guess is hes had the Coolermaster on the shelf for a bit and wants rid so hes using the opportunity to offer you something of similar quality, which seems fair.

My guess would be the cost to him and hence his refund is £45. So hes offering your a £45 credit to not be out of pocket, and at the same time make some profit on a new card. Win win for him.

Giving you £12, well again I am assuming hes taking his refund credit subtracting some costs he has had to pay out (ie carriage to return broken supply) and giving you the balance. Kinda wrong.

Seems he is trying to avoid losing out at all, whilst admirable its you who should not be losing out, there are costs in business and your as a retailer profits are supposed to allow you the retailer to absorb these costs not try to push them to consumer to protect your margins.
 
They said that they can give a credit note for £45, if we wanted cash it would only be £12! :-(

Your entitled to a refund. £45 is a fair refund - they cannot force you to take store credit.

Speak to them again - if they still do not offer you a cash refund then let them know that your next step would be to take this to Trading Standards.
 
TBH I think a car is a very different matter to a PSU. A PSU is very much a disposable item that will quickly become cheaper to destroy and provide a refund / replacement.

A car isn't. Despite terrible often dangerous problems its very very rare for anyone to get a car replaced or refunded under SOGA, because fundamentally they rarely fail to meet most of the criteria for a car to be rejected as unfit for sale or not as described.

So to compare isnt really just, would you a resonable person expect to be without a less than 1 year old car for 8 weeks? No, by definition most people buy new cars as they see reliability as being much better, and would the consumer be put into undue hardship by a 8 week period, yes almost definately. A PSU, could you do without for 8 weeks, yes, very few people need as an absolute a PC, yes its a pain in the bottom, but you could do without it without significant issue.

I would just go to see him and talk to him face to face, if you explain face to face exactly what you need then your more likely to get what you want, its harder to say no face to face. But be reasonable, its esy to say no to something unreasonable.
If you can catch someone else in the shop, a prospective purchaser hes also more likely to accept something reasonable since it could affect another sale.
 
Well we rang the store again and they offered us a PSU which was more expensive than the one we originally sent back and they said they would let us off with the £10 difference so we just went with that, so at least we're not the ones out of pocket, they are :)

We're just gonna sell the new PSU on the members market via someone we know who has enough posts to do this. Thanks for your help, we know not to shop with them again :)
 
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