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Samsung Magician stuck on "scanning for drive info" so i cant update firmware, any help?

Discussion in 'Storage Drives' started by chickadee, Nov 3, 2018.

  1. chickadee


    Joined: Feb 14, 2015

    Posts: 428

    Location: Scotland

    So I have been trying to load up samsung magician to update my 850 evos firmware as its a new drive, its worked without issue for years but for some reason i cant get the thing to load now, does anyone else have this issue?

    Now i wonder if its because i have a lot of drives? I have 4 HDDs and 3 SSDs in my system, could that be an issue? i cant think of anything else.....

    Any ideas?
  2. ShiWarrior


    Joined: Oct 20, 2002

    Posts: 17,534

    Location: Oxon

    have you popped the question toi samsung Tech Support ?

    i did when i had a little issue with the old 850 evo and they responded very quickly and informative