Samsung Monitor swap-out

carlosvr6 · 7 Jan 2006 at 13:04

I bought a 21inch Samsung monitor just over a year ago which came with a 3yr onsite warranty. I called this monitor in because it just refused to switch on the one day. That was a month ago now and after 4-5 expensive phone calls they are still saying that they have no replacements in the UK. Last week i wrote a letter to Samsung saying that i was not satisfied with the situation but have'nt received a reply yet.

Do Samsung swap-outs usually take this length of time?

I work at a secondary school and faulty monitors are replaced within a couple of days and we have all diff makes and models.

carlosvr6 · 9 Jan 2006 at 15:05

Things just seem to get worse everytime i ring their customer services. They have no idea of what is happening or when ill be getting another monitor. Out of the 5 times i've been promised i'll get a courtesy call i've only received one. Today since 9am i have been waiting for someone from the senior management team to call me back as the person at the call centre did'nt have any idea of the situation. Their online tracking systems seems to be a load of cobblers too.

carlosvr6 · 10 Jan 2006 at 09:46

marmalade said:
If you have a contract to swap out then they would now appear to be "reasonably" in breach of that contract.
Contact your local Trading standards
Book some court time in the Small Claims Court
It would be agood idea to inform the company of your intentions.

It's under a 3-year onsite warranty and the first time i called they said it would take 4 business days to have swapped-out with a refurb one. That was the 5th of December. I'm going to wait a couple of days and see if they reply to my letter or i get a call back from the senior management team.

carlosvr6 · 20 Jan 2006 at 23:17

Finally today, got a Samsung SM913N 19" TFT screen as a replacement for my crt.

carlosvr6 · 23 Jan 2006 at 15:16

Well i initially only paid £140inc p&p for my crt brand new and i was thinking of getting a tft screen anyway as my doctor advised this (migraines, occasional fits) so i just took the offer as i really could'nt be bothered to chase them up day in day out. I really could'nt sell my crt for a reasonable price to buy a tft so maybe it worked out as a better option for me.

Hope things work out for you. Keep me updated about your progress.

P.S. your e-mail account is blocking my messages