Santander 123 Current Account

[Martynt74]

into or out of it to/from any other account on my online banking with no interest penalty. If I put my current account debit card into any Santander cash machine, it instantly offers me the choice of withdrawing money from my ISA.

I'm a big fan of this where it lets you choose the various accounts at the cash machine rather than having to mess around transferring money to your current account.

 

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Santander = Take NO NO NO Cat's advice

- Online service was poor in comparison to the other banks I've been with.
- **** call centre people you cannot understand.
- And finally, the girlfriend had no end of problems with them cancelling cards, messing up deliveries of new cards etc which led to have having no card for about 3-4 weeks on 2 occassions.

Utter incompetent muppets, I'm just glad they didn't mess up the ISA move outta there!

 

[PapaLazaru]

GF had a business account with them. Totally and utterly useless getting anything sorted. Lost cheques on two occasions and basically told her to go dangle. They then turned up three weeks later after she had got new cheques issued to her.

 

[[TW]Fox]

Santander = Take NO NO NO Cat's advice

- Online service was poor in comparison to the other banks I've been with.
- **** call centre people you cannot understand.
- And finally, the girlfriend had no end of problems with them cancelling cards, messing up deliveries of new cards etc which led to have having no card for about 3-4 weeks on 2 occassions.

Utter incompetent muppets, I'm just glad they didn't mess up the ISA move outta there!

This simply doesn't really mirror my experience at all

Everything just.. works. I called them the other day and had no trouble understanding the person in the call centre, given she was English.

No card for a month on TWO occasions?!

 

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This simply doesn't really mirror my experience at all

Everything just.. works. I called them the other day and had no trouble understanding the person in the call centre, given she was English.

No card for a month on TWO occasions?!

My experiences were not terrible, but in comparison to the other banks I've used and currently use, they come last.

The first issue was her's (losing the card). In short they sent her a new card, never arrived, useless on the phone and didn't say where it had gone. Eventually told her it was being sent from another branch to her home one (the one her parents opened accounts with many years ago as a child), didn't arrive, then eventually told her it had to be picked up from Nottingham, her old uni branch (she lived in London with parents at the time). Luckily she was heading up to Notts anyway a week later so picked it up.

2nd time she was denied having cash at a cashpoint as someone had got the details that day put in orders at Purple shirt store and for phonecards, no call to her saying this, cash point just refused her until she could ring them to find out. All great but the above situation happened agin, but in addition throw in a trip for the card to Walthamstow branch (wtf, what on earth, some random place in NE London she's never been to?), she went there, they didn't have it. In the end it was actually in Notts again, something on the system defaulting there that about 15 advisors and supervisors were oblivious/too stupid to realise.

annnnd breath.......

 

[stockhausen]

AVOID Santander

Used to be Abbey National and were fine. Acquired by the Spanish Banco Santander group about seven or eight years ago - since then they have gone downhill.

They have good rates and so long as everything works, they are fine - the moment something goes wrong or if you ever have a query, they are hopeless. I suspect that they offer good rates as a result of employing cheap staff and not training them.

Two particular criticisms:

• Their branches are understaffed - by muppets
• Their online banking system persistently tries to "force" you to use some God-awful security software - you can't permanently reject this "offer"

In summary - AVOID.