Seaget Certified Repair

Soldato
Joined
8 Oct 2005
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4,185
Location
Midlands, UK
Hi,

About a year or so ago I bought a Seagate hard drive (it wasn't from OCuK) - it was part of a bare bones system.

Recently it failed, causing us to lose some pretty important work ( I know, I'm stupid nothing was backed up). I contacted a data recovery specialist company who informed the drive was refurbished and had been previously repaired using poor quality parts, basically, it was bound to fail again.

I contacted the company I originally purchased the system from and they've basically told me to go away as it out of warranty. They also told me:

Unfortunately, after looking into this further, he is not willing to offer any compensation as the system is out of warranty and nowhere on the listing did it state that a new drive as opposed to refurbished drive would be used in the system builds that were offered at the time you placed the order.



To me, when I buy a new system it's just something you assume that the components within that system are also new.



Where do I stand here?



Honestly, last time I use any other company over OcUK, to save literally £26.


Thanks
 
Associate
Joined
17 Jul 2009
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at home, you?
if its an ebay "listing", i dont think you have a leg to stand on, however if it is a company selling "new" systems, then i would say all parts should be new
 
Soldato
OP
Joined
8 Oct 2005
Posts
4,185
Location
Midlands, UK
if its an ebay "listing", i dont think you have a leg to stand on, however if it is a company selling "new" systems, then i would say all parts should be new

It was bought direct from a local IT store (probably shouldn't name them), I picked up the goods myself

How long have you had the machine and how much did you pay?
Was it from a individual or a store?
Have you tried the serial on the seagate website?

It was a full system, cost ~£350.00 and from a full store. I'll have a look at he Seagate site now - good idea!

Also, I notice how OcUk clearly label similar items as "b grade" E.g. http://www.overclockers.co.uk/showproduct.php?prodid=BG-252-GI

There were no such markings on the company I bought this item from.
 
Last edited:
Soldato
Joined
18 Oct 2002
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12,061
Location
England
Worth trying to RMA it yeah via the seagate website, see if you get lucky

in regards to the fact it was refurbished I think its pretty tricky at best, I have seen a few customers goto that local small electronic store and buy a new hard drive (usualy ide) and its failed or been doa, when I looked at the drive one could tell it was a refurb or fixed drive, yet its sold as new with 12 months guarantee.

Sometimes easier just to get a new drive with 3 years manufacturer warranty, hdds are usualy the 1st thing to die on pcs and laptops anyhow, so data back up is the key.
 
Joined
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Newcastle U/T
It was bought direct from a local IT store (probably shouldn't name them), I picked up the goods myself



It was a full system, cost ~£350.00 and from a full store. I'll have a look at he Seagate site now - good idea!

Also, I notice how OcUk clearly label similar items as "b grade" E.g. http://www.overclockers.co.uk/showproduct.php?prodid=BG-252-GI

There were no such markings on the company I bought this item from.

And how long ago was it purchased?
 
Soldato
OP
Joined
8 Oct 2005
Posts
4,185
Location
Midlands, UK
Are they claiming it only has a 12month warranty?

Yep in short. They're saying the warranty is a secondary issue. The point they're focusing on the most is the fact that they never stated the new computer I bought would contain new parts - that's the annoying bit. If I was to buy a brand new car, it;s a given that it would contain a new engine. Their logic is so flawed.

Have learnt my lesson, won't be using em again, will be leaving a negative reviews on the several review sites the company is signed up for and will stick with OcUK in the future.
 
Soldato
Joined
3 Apr 2007
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South of the Watford Gap!
I'd be contacting trading standards to be honest as the issue is that you thought you were purchasing new but in fact they are using 2nd user parts, on the warranty front some system builders use OEM parts so you'd have only got a years warranty anyway.
 
Soldato
OP
Joined
8 Oct 2005
Posts
4,185
Location
Midlands, UK
Well it's like me buying say http://www.overclockers.co.uk/showproduct.php?prodid=FS-246-OE from OCuK and finding it was full of refurbished parts :)

I did send them a very annoyed email and promised to leave bad reviews for them.

They did reply later later asking if I wanted a replacement harddrive lol - which I will take, but I'm never using them again. A company selling new system should not be using 2nd hand parts, without letting the customer know beforehand, end of. It's as simple as that.

Anyway, this is the last time I'm trying to save a few pounds by going elsewhere. All my PC stuff is coming from OCuK.
 
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