Sent phone in for repair...and building burnt down

[dayloon]

Bit of a weird story this but would like some advice if possible.

My son dropped my iphone 3gs in the snow and the screen was damaged so i sent it to a company called mobileease (mobileease.co.uk) for repair. They have excellent feedback and prices were reasonable so sent it away. It arrived at their warehouse on Wednesday morning (via recorded del). This morning i checked their website and noticed my order status still said "awaiting handset". So i spoke to them and basically it turns out that a huge fire destroyed their (and several other) premises in the early hours of Thursday morning. I verified the story by finding their address and looking on the BBC news website...

http://www.bbc.co.uk/news/uk-england-merseyside-11895692

So long story short, my phone got sent there with water damage and now is a pile of ashes.

Obviously I feel very sorry for them but where do i stand with my phone ? Can i claim a replacement from anywhere ?

 

[One More Solo]

Should be claimable on their insurance I'd think?

 

[Greebo]

They should have insurance so you should be covered. Obviously you can prove they received it before the fire.

You may not get a new one though as their policy may not be new for old but you should get a replacement.

Contact them,

 

[Dolph]

they should be insured so they should replace it.

 

[stokecity_m]

Lets hope it wasn't your phone that caused the fire.

 

[benjo]

Would they have insurance for this type of thing?

edit: Yep, too slow

 

[meghatronic]

they should be insured so they should replace it.

 

[J1234]

Insurance.

Edit - beaten like a wife that left the kitchen.

 

[dayloon]

I suppose i should call them again then to discuss a replacement. I just feel like a bit of a **** calling again "Hi, sorry your business burnt to the ground yesterday but please can I have a new phone ?"

 

[Macky]

Insurance.

Edit - beaten like a wife that left the kitchen.

Sexist.

 

[JBuk]

Their insurance should replace it....













.....with another broken phone

 

[Rameses]

That place was like in a indoor market type of place, would they have insurance for things like that or just basic theft insurance since they share the space with many other 'businesses' in that now burnt warehouse?

The building itself is, or was owned by the council.

 

[dayloon]

Wonder if i'll still have to pay for the repair ? lol

 

[Greebo]

Insurance.

Edit - beaten like a ginger step child.

Fixed

 

[Van Hellseek]

Bit of a weird story this but would like some advice if possible.

My son dropped my iphone 3gs in the snow and the screen was damaged so i sent it to a company called mobileease (mobileease.co.uk) for repair. They have excellent feedback and prices were reasonable so sent it away. It arrived at their warehouse on Wednesday morning (via recorded del). This morning i checked their website and noticed my order status still said "awaiting handset". So i spoke to them and basically it turns out that a huge fire destroyed their (and several other) premises in the early hours of Thursday morning. I verified the story by finding their address and looking on the BBC news website...

http://www.bbc.co.uk/news/uk-england-merseyside-11895692

So long story short, my phone got sent there with water damage and now is a pile of ashes.

Obviously I feel very sorry for them but where do i stand with my phone ? Can i claim a replacement from anywhere ?

Lol.



Sorry

 

[mrk]

Also,

Once insurance pays off, get a phone that is more withstanding of slips, trips and falls, like a Desire!

 

[Tummy]

Sexist.

True.

 

[koooowweeee]

if you do get another one its not going to be any time soon

 

[Energize]

Brilliant. What are the chances of that happening?

 

[Greenlizard0]

Oh dear.

Funny when stuff like this happens. Like the guy in the courier thread who once found the van was stolen.