Server 2012 Essentials stuck searching for updates

Kidge · 14 Mar 2017 at 22:02

Hi Guys,

As per title, I noticed the other day that my server had downloaded or installed updates since January.

I clicked on check for updates and it just constantly searched but returned nothing.

I searched online and tried stopping wuauserv deleting the software distribution folder and rebooting to no avail. I then tried using the Windows Update resolver cab which it stated it fixed issues but still no luck.

After investigating this for 4 days I thought I'd start again on a clean slate and re-installed the OS. I done this today around 6pm and as soon as it completed I checked for updates - straight away it found an update for Windows Updater and installed that. I rebooted and now again it seems to be stuck searching for updates?

Anyone else experienced this recently?

KIA · 15 Mar 2017 at 17:16

https://support.microsoft.com/en-gb...urs-in-windows-8.1-and-windows-server-2012-r2

Kidge · 16 Mar 2017 at 08:51

Hi Kia,

Thanks for the reply. I actually done some further investigation last night and tried sfc /scannow which corrected some system files I then rebooted and downloaded the following standalone agent:

https://support.microsoft.com/en-gb...he-windows-update-agent-to-the-latest-version

I used the one for windows server 2012 and left that running over night but checked this morning and that was also still checking for updates after 12 hours.

I've double checked to make sure the server is definitely activated and that's fine.

Would the agent you posted be worth a try as its for server 2012 r2?

When I get home tonight I'll post the Windows update.log to see if anyone has any ideas.

Kidge · 16 Mar 2017 at 19:15

Right here's windowsupdate.log from last nights run:

2017-03-15 21:25:03:638 2812 f54 COMAPI -------------
2017-03-15 21:25:03:638 2812 f54 COMAPI -- START -- COMAPI: Init Search [ClientId = WSEHealthAgent]
2017-03-15 21:25:03:638 2812 f54 COMAPI ---------
2017-03-15 21:25:03:638 2812 f54 COMAPI -------------
2017-03-15 21:25:03:638 2812 f54 COMAPI -- START -- COMAPI: Search [ClientId = WSEHealthAgent]
2017-03-15 21:25:03:638 2812 f54 COMAPI ---------
2017-03-15 21:25:03:654 2812 f54 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = WSEHealthAgent]
2017-03-15 21:25:07:148 864 1200 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2017-03-15 21:25:07:148 864 1200 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
2017-03-15 21:25:07:148 864 1200 Agent Reading cached app categories using lifetime 604800 seconds
2017-03-15 21:25:07:148 864 1200 Agent Read 0 cached app categories
2017-03-15 21:25:39:846 4432 102c Misc =========== Logging initialized (build: 7.8.9200.16925, tz: -0000) ===========
2017-03-15 21:25:39:846 4432 102c Misc = Process: C:\Windows\system32\wusa.exe
2017-03-15 21:25:39:846 4432 102c Misc = Module: C:\Windows\System32\wuapi.dll
2017-03-15 21:25:39:846 4432 102c COMAPI ----------- COMAPI: IUpdateServiceManager::AddScanPackageService -----------
2017-03-15 21:25:39:846 4432 102c COMAPI - ServiceName = Windows Update Standalone Installer
2017-03-15 21:25:39:846 4432 102c COMAPI - ScanFileLocation = C:\f3b6ef2c38712c6eb0fcbcbd\wsusscan.cab
2017-03-15 21:25:39:846 864 9cc Misc Validating signature for C:\Windows\SoftwareDistribution\ScanFile\9ed6367e-7353-4e94-9823-25e4d4a554ef\Source.cab with dwProvFlags 0x00000080:
2017-03-15 21:25:39:862 864 9cc Misc Microsoft signed: Yes
2017-03-15 21:25:39:893 864 9cc DtaStor Default service for AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2017-03-15 21:25:39:893 4432 102c COMAPI - Added scan package service, ServiceID = {9ED6367E-7353-4E94-9823-25E4D4A554EF} Third party service
2017-03-15 21:25:39:893 4432 102c COMAPI -------------
2017-03-15 21:25:39:893 4432 102c COMAPI -- START -- COMAPI: Init Search [ClientId = wusa]
2017-03-15 21:25:39:893 4432 102c COMAPI ---------
2017-03-15 21:25:39:893 4432 102c COMAPI -------------
2017-03-15 21:25:39:893 4432 102c COMAPI -- START -- COMAPI: Search [ClientId = wusa]
2017-03-15 21:25:39:893 4432 102c COMAPI ---------
2017-03-15 21:25:39:893 4432 102c COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = wusa]
2017-03-15 21:31:31:270 864 1200 Agent WARNING: Failed to evaluate Installed rule, updateId = {74725129-B5F9-4AF9-816B-B7B3C54B4F2B}.200, hr = 80070057
2017-03-15 21:31:31:270 864 1200 Agent WARNING: Failed to evaluate Installable rule, updateId = {74725129-B5F9-4AF9-816B-B7B3C54B4F2B}.200, hr = 80070057
2017-03-15 21:31:31:317 864 1200 Agent WARNING: Failed to evaluate Installed rule, updateId = {3512C8CC-B9E2-485A-84F2-3F4BD2F81A0D}.200, hr = 80070057
2017-03-15 21:34:11:741 864 1200 Agent WARNING: Failed to evaluate Installed rule, updateId = {A7C3FF30-0658-4AE1-A348-A5B8D8419BE9}.200, hr = 80070057
2017-03-15 21:34:11:741 864 1200 Agent WARNING: Failed to evaluate Installable rule, updateId = {A7C3FF30-0658-4AE1-A348-A5B8D8419BE9}.200, hr = 80070057
2017-03-15 21:35:19:234 864 11c0 AU #############
2017-03-15 21:35:19:234 864 11c0 AU ## START ## AU: Install updates
2017-03-15 21:35:19:234 864 11c0 AU #########
2017-03-15 21:35:19:234 864 11c0 AU # Initiating scheduled install
2017-03-15 21:35:19:250 864 11c0 AU WARNING: There are no approved updates to install
2017-03-15 21:35:19:250 864 11c0 AU # Exit code = 0x8024000C
2017-03-15 21:35:19:250 864 11c0 AU #########
2017-03-15 21:35:19:250 864 11c0 AU ## END ## AU: Install updates
2017-03-15 21:35:19:250 864 11c0 AU #############
2017-03-15 21:38:01:054 864 1200 Agent WARNING: Failed to evaluate Installed rule, updateId = {0DDE229E-21E5-493A-A4A0-78356AFC6946}.200, hr = 80070057
2017-03-15 21:38:01:054 864 1200 Agent WARNING: Failed to evaluate Installable rule, updateId = {0DDE229E-21E5-493A-A4A0-78356AFC6946}.200, hr = 80070057
2017-03-15 21:38:01:070 864 1200 Agent WARNING: Failed to evaluate Installed rule, updateId = {E66A6795-3E20-43ED-9C66-FE134EEEECBC}.200, hr = 80070057
2017-03-15 21:38:01:070 864 1200 Agent WARNING: Failed to evaluate Installable rule, updateId = {E66A6795-3E20-43ED-9C66-FE134EEEECBC}.200, hr = 80070057
2017-03-15 21:40:02:907 2812 1794 COMAPI -------------
2017-03-15 21:40:02:907 2812 1794 COMAPI -- START -- COMAPI: Init Search [ClientId = WSEHealthAgent]
2017-03-15 21:40:02:907 2812 1794 COMAPI ---------
2017-03-15 21:40:02:907 2812 1794 COMAPI -------------
2017-03-15 21:40:02:907 2812 1794 COMAPI -- START -- COMAPI: Search [ClientId = WSEHealthAgent]
2017-03-15 21:40:02:907 2812 1794 COMAPI ---------
2017-03-15 21:40:02:954 2812 1794 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = WSEHealthAgent]
2017-03-15 21:42:57:020 864 1200 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2017-03-15 21:42:57:020 864 1200 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
2017-03-16 06:22:27:313 864 11c0 Shutdwn Checking to see whether install at shutdown is appropriate
2017-03-16 06:22:27:313 864 11c0 Shutdwn user declined update at shutdown
2017-03-16 06:22:27:313 864 11c0 AU AU initiates service shutdown
2017-03-16 06:22:27:313 864 1200 Agent * WARNING: Failed to filter search results, error = 0x8024000B
2017-03-16 06:22:27:313 864 11c0 AU ########### AU: Uninitializing Automatic Updates ###########
2017-03-16 06:22:27:313 864 1200 Agent *********
2017-03-16 06:22:27:313 864 1200 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2017-03-16 06:22:27:313 864 1200 Agent *************
2017-03-16 06:22:27:313 864 1200 Agent *************
2017-03-16 06:22:27:313 864 1200 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2017-03-16 06:22:27:313 864 1200 Agent *********
2017-03-16 06:22:27:313 864 1200 Agent * Online = Yes; Ignore download priority = No
2017-03-16 06:22:27:313 864 1200 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2017-03-16 06:22:27:313 864 1200 Agent * ServiceID = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} Third party service
2017-03-16 06:22:27:313 864 1200 Agent * Search Scope = {Machine & All Users}
2017-03-16 06:22:27:313 864 1200 Agent * Caller SID for Applicability: S-1-5-18
2017-03-16 06:22:27:313 864 1200 EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "http://fe2.ws.microsoft.com/w81/2/redir/v2-storeauth.cab"
2017-03-16 06:22:27:313 864 1200 Agent WARNING: Failed to extract auth cab 0x80070003
2017-03-16 06:22:27:313 864 1200 Agent WARNING: Failed to copy the backed up authorization cab for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, keep going. hr=0X80070003
2017-03-16 06:22:27:313 864 1200 Agent Checking for updated auth cab for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782 at http://fe2.ws.microsoft.com/w81/2/redir/v2-storeauth.cab
2017-03-16 06:22:27:313 864 1200 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80004004
2017-03-16 06:22:27:313 864 1200 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80004004
2017-03-16 06:22:27:313 864 1200 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80004004
2017-03-16 06:22:27:313 864 1200 Agent WARNING: Failed to download auth cab for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782 from http://fe2.ws.microsoft.com/w81/2/redir/v2-storeauth.cab, hr=0X80004004
2017-03-16 06:22:27:313 864 1200 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\117CAB2D-82B1-4B5A-A08C-4D62DBEE7782\wuredir.cab with dwProvFlags 0x00000080:
2017-03-16 06:22:27:329 864 1200 Misc Microsoft signed: NA
2017-03-16 06:22:27:329 864 1200 Misc Infrastructure signed: Yes
2017-03-16 06:22:27:329 864 1200 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\117CAB2D-82B1-4B5A-A08C-4D62DBEE7782\wuredir.cab with dwProvFlags 0x00000080:
2017-03-16 06:22:27:329 864 1200 Misc Microsoft signed: NA
2017-03-16 06:22:27:329 864 1200 Misc Infrastructure signed: Yes
2017-03-16 06:22:27:329 864 1200 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\117CAB2D-82B1-4B5A-A08C-4D62DBEE7782\TMP3AEB.tmp with dwProvFlags 0x00000080:
2017-03-16 06:22:27:344 864 1200 Misc Microsoft signed: NA
2017-03-16 06:22:27:344 864 1200 Misc Infrastructure signed: Yes
2017-03-16 06:22:27:344 864 1200 EP Got 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 redir Client/Server URL: "https://fe2.ws.microsoft.com/v6/ClientWebService/client.asmx"
2017-03-16 06:22:27:360 864 11c0 WuTask Uninit WU Task Manager
2017-03-16 06:22:27:360 864 1200 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
2017-03-16 06:22:27:360 864 1200 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 2.
2017-03-16 06:22:27:376 864 1200 Agent * WARNING: Exit code = 0x8024000B
2017-03-16 06:22:27:376 864 1200 Agent *********
2017-03-16 06:22:27:376 864 1200 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2017-03-16 06:22:27:376 864 1200 Agent *************
2017-03-16 06:22:27:376 864 1200 Agent WARNING: WU client failed Searching for update with error 0x8024000b
2017-03-16 06:22:27:376 864 1200 Agent *************
2017-03-16 06:22:27:376 864 1200 Agent ** START ** Agent: Finding updates [CallerId = WSEHealthAgent]
2017-03-16 06:22:27:376 864 1200 Agent *********
2017-03-16 06:22:27:376 864 1200 Agent * Online = No; Ignore download priority = No
2017-03-16 06:22:27:376 864 1200 Agent * Criteria = "(IsInstalled = 0 AND IsHidden = 0 AND IsAssigned = 1)"
2017-03-16 06:22:27:376 864 1200 Agent * ServiceID = {00000000-0000-0000-0000-000000000000} Third party service
2017-03-16 06:22:27:376 864 1200 Agent * Search Scope = {Machine}
2017-03-16 06:22:27:376 864 1200 Agent * Caller SID for Applicability: S-1-5-18
2017-03-16 06:22:27:376 864 1200 Agent * WARNING: Exit code = 0x8024000B
2017-03-16 06:22:27:376 864 1200 Agent *********
2017-03-16 06:22:27:376 864 1200 Agent ** END ** Agent: Finding updates [CallerId = WSEHealthAgent]
2017-03-16 06:22:27:376 864 1200 Agent *************
2017-03-16 06:22:27:376 864 1200 Agent WARNING: WU client failed Searching for update with error 0x8024000b
2017-03-16 06:22:27:376 864 1200 Agent *************
2017-03-16 06:22:27:376 864 1200 Agent ** START ** Agent: Finding updates [CallerId = wusa]
2017-03-16 06:22:27:376 864 1200 Agent *********
2017-03-16 06:22:27:376 864 1200 Agent * Online = Yes; Ignore download priority = No
2017-03-16 06:22:27:376 864 1200 Agent * Criteria = "DeploymentAction='Installation'"
2017-03-16 06:22:27:376 864 1200 Agent * ServiceID = {9ED6367E-7353-4E94-9823-25E4D4A554EF} Third party service
2017-03-16 06:22:27:376 864 1200 Agent * Search Scope = {Machine}
2017-03-16 06:22:27:376 864 1200 Agent * Caller SID for Applicability: S-1-5-21-3837195389-1459461594-3433410750-1115
2017-03-16 06:22:27:485 864 1200 Agent * WARNING: Exit code = 0x8024000B
2017-03-16 06:22:27:485 864 1200 Agent *********
2017-03-16 06:22:27:485 864 1200 Agent ** END ** Agent: Finding updates [CallerId = wusa]
2017-03-16 06:22:27:485 864 1200 Agent *************
2017-03-16 06:22:27:485 864 1200 Agent WARNING: WU client failed Searching for update with error 0x8024000b
2017-03-16 06:22:27:485 2812 1150 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = WSEHealthAgent]
2017-03-16 06:22:27:485 2812 1150 COMAPI - Updates found = 0
2017-03-16 06:22:27:485 2812 1150 COMAPI - WARNING: Exit code = 0x00000000, Result code = 0x8024001E
2017-03-16 06:22:27:485 2812 1150 COMAPI ---------
2017-03-16 06:22:27:485 2812 1150 COMAPI -- END -- COMAPI: Search [ClientId = WSEHealthAgent]
2017-03-16 06:22:27:485 2812 1150 COMAPI -------------
2017-03-16 06:22:27:485 864 11c0 Agent WARNING: WU client fails to call back to search call {5BDB588E-E5A6-415F-897C-0B42020588C9} with error 0x800706ba
2017-03-16 06:22:27:485 2812 f54 COMAPI WARNING: Operation failed due to earlier error, hr=8024001E
2017-03-16 06:22:27:485 2812 f54 COMAPI FATAL: Unable to complete asynchronous search. (hr=8024001E)
2017-03-16 06:22:27:485 864 11c0 Agent Sending shutdown notification to client
2017-03-16 06:22:27:485 2812 1150 COMAPI WARNING: Received service shutdown/self-update notification.
2017-03-16 06:22:27:485 864 11c0 Agent Sending shutdown notification to client
2017-03-16 06:22:27:485 864 11c0 Agent Sending shutdown notification to client
2017-03-16 06:22:27:485 864 11c0 Agent Sending shutdown notification to client
2017-03-16 06:22:27:485 2812 1150 COMAPI WARNING: Received service shutdown/self-update notification.
2017-03-16 06:22:27:500 2812 b0c COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = WSEHealthAgent]
2017-03-16 06:22:27:500 2812 b0c COMAPI - Updates found = 0
2017-03-16 06:22:27:500 2812 b0c COMAPI - WARNING: Exit code = 0x00000000, Result code = 0x8024001E
2017-03-16 06:22:27:500 2812 b0c COMAPI ---------
2017-03-16 06:22:27:500 2812 b0c COMAPI -- END -- COMAPI: Search [ClientId = WSEHealthAgent]
2017-03-16 06:22:27:500 2812 b0c COMAPI -------------
2017-03-16 06:22:27:688 864 11c0 Report CWERReporter finishing event handling. (00000000)
2017-03-16 06:22:27:688 2812 1794 COMAPI WARNING: Operation failed due to earlier error, hr=8024001E
2017-03-16 06:22:27:688 2812 1794 COMAPI FATAL: Unable to complete asynchronous search. (hr=8024001E)
2017-03-16 06:22:27:844 864 11c0 Service *********
2017-03-16 06:22:27:844 864 11c0 Service ** END ** Service: Service exit [Exit code = 0x240001]
2017-03-16 06:22:27:844 864 11c0 Service *************

Can anyone see any issues there?

Is it related to the part where it says "WARNING: WU client failed Searching for update with error 0x8024000b"

nox_uk · 25 Mar 2017 at 12:37

https://support.microsoft.com/en-gb/help/971058/how-do-i-reset-windows-update-components

applies to desktop OS's specifically, but the server & desktop OS's are very similar now. there might be a server 2012 specific link somewhere. at least you have the error now. it's about resetting the update components fully. at least you have the error code now

Nox