Sky Broadband awful!

LeoN88 · 17 Dec 2009 at 14:21

So i've just changed over from bt to sky.

So the plus points that i've found so far is that: aesthetically the router is a lot nicer and also the wireless range has improved ten fold over the BT hub.

However the download speeds are terrible!! Now previously i used to get on average between 6-7mb due to being very close to the exchange which i was very satisfied with but sky i only get 350kps!?!?!

Now i know they go through BT (stated this in the phone call) to give us the connection and when i inquired about the broadband i specifically asked what the average download speeds would be saying that they would be very similar.

so surely they are breaching the contract? if i phoned them up would it be possible for them to increase the speed? or is it that because it was only activated yesterday its got to take a few days to calibrate itself as such?

Thanks Leon

daniel_owen_uk · 17 Dec 2009 at 14:27

Give em a shout, probably capped, they took the cap off whilst I was on the phone first day we got it.

10 minute phone call, if that.

bigredshark · 17 Dec 2009 at 14:41

Well it's worth phoning them but it takes at least a week for the line to calibrate (officially, it's nowhere near that long but they'll use it as an excuse for a few days, probably because the call center monkeys think it's true.

Caged · 17 Dec 2009 at 14:45

Sounds like you're on their Connect package if they said it goes through BT, and it is therefore pretty much universally terrible. You can try phoning them but don't expect huge improvements.

Sp00n · 17 Dec 2009 at 15:32

As has been mentioned, it will take up to a week to sort out the proper sync speed and ip profile for the line, personally I would wait and see if it sorts itself out.

antijoke · 17 Dec 2009 at 15:51

Edit: NVM.

LeoN88 · 17 Dec 2009 at 16:20

thanks for the feedback

Matteysan · 17 Dec 2009 at 16:56

What package are you on?

Usually takes a few days for the speed to go up if it is Skys LLU Max package that is.

Limenote · 17 Dec 2009 at 22:42

if its the connect package then it is terrible! i moved from bt to sky couple of years ago and ive only just got around to moving back to bt, if you are a connect customer you are shaped between 5 pm and 12am everyday with weekend being the worst, they are utterly terrible

_lecro_ · 18 Dec 2009 at 00:08

Sp00n said:
As has been mentioned, it will take up to a week to sort out the proper sync speed and ip profile for the line, personally I would wait and see if it sorts itself out.

^^ these are teh facts ..
been on sky unlimited for the last year and never had any issues :cool: