* Sky TV Cancellation & Negotiation Thread *

ChrisD. · 22 Feb 2017 at 16:02

After being offered 60% off in my account and it saying if I want to change my package I had to go on live chat, I did, first offer was 30% then finally 50% but no 60%. Do they think I'm a mug?

Glanza · 22 Feb 2017 at 16:31

ChrisD. said:
After being offered 60% off in my account and it saying if I want to change my package I had to go on live chat, I did, first offer was 30% then finally 50% but no 60%. Do they think I'm a mug?

From when I went through it all, live chat can not and will not offer 60% off, if you want that deal you have to accept it in your account.

james.miller · 22 Feb 2017 at 16:59

I was offered 60% in live chat. Dunno though, I want a q box really and they won't give me one and the discount

Basher · 22 Feb 2017 at 19:11

james.miller said:
I was offered 60% in live chat. Dunno though, I want a q box really and they won't give me one and the discount

Just accept then upgrade to Q once the discount is on your account?

james.miller · 22 Feb 2017 at 22:23

Wouldnt that end up costing me extra and i'd lose the discount?

BIG Phil · 22 Feb 2017 at 23:12

After I cancelled my TV services at the weekend, they literally just offered me a discount of 35% off TV packages with Sky Q for 12 months (on live chat) but I was limited to the 1TB box. The discount if I had stayed with my existing Sky+ TV package would have been 60% apparently. They were prepared to take 50% off my current broadband package and my line rental but I wanted to upgrade to fibre and the guy on live chat told me he could not arrange that and I would need to speak to another department once I had renewed my existing broadband package for 12 months. I have decided against renewing for the moment.

I presume others have probably done better than this.

james.miller · 23 Feb 2017 at 10:54

meh i went with it anyway, fibre unlimited with boxsets and cinema. Ill use my existing sky+ kit, anythings better than the POS BT service ive had to put up with for the last 12 month.

Gman · 24 Feb 2017 at 17:15

Just had the old cancellation chat with sky. Got shafted last year with a deal I thought was good (£58 a month, for 9 month then full price for the last 3 months (12 month contract)).
Just cancelled this time instead of taking the offer which was £64 a month for 18 months. Went onto the sky box, interactive menu then account, got an offer of 60% off for 12 months. result...

ChrisD. · 26 Feb 2017 at 16:12

I've spoke to all sorts of different departments and I cannot get any offer of a discount because it's a Sky Q account.

Vertigo · 26 Feb 2017 at 16:48

ChrisD. said:
Wooo. That moment when you think you are stuck in a contract till October but they tell you are out of contract and can cancel any time.

ChrisD. said:
I've spoke to all sorts of different departments and I cannot get any offer of a discount because it's a Sky Q account.

How are you out of contract on Sky Q?

ChrisD. · 26 Feb 2017 at 17:15

I don't understand the question? By not being in contract?

The contract part was multiroom but they waived the fee.

Vertigo · 26 Feb 2017 at 17:34

I mean Sky Q only launched a year ago and was initially 18-month contracts so how are you out of contract?

ChrisD. · 26 Feb 2017 at 17:38

I have no idea, I upgraded part way through my Sky + HD contract.

BIG Phil · 26 Feb 2017 at 21:26

ChrisD. said:
I've spoke to all sorts of different departments and I cannot get any offer of a discount because it's a Sky Q account.

Have you actually tried cancelling your TV package?

ChrisD. · 27 Feb 2017 at 09:02

Yes, I cancelled it about a week or so ago. I'm in my 30 day notice period and they are sending me return boxes for the Q equipment soon.

Basher · 27 Feb 2017 at 09:33

james.miller said:
Wouldnt that end up costing me extra and i'd lose the discount?

You'd still have the discount ...

Walkerie · 2 Mar 2017 at 14:36

Got offered 50% (on the phone) off for 10 months and upgraded to Sky Boxsets. I wanted some of the HD channels and it comes in cheaper than my original £22.50 that I pay.

darknite · 2 Mar 2017 at 14:44

Walkerie said:
Got offered 50% (on the phone) off for 10 months and upgraded to Sky Boxsets. I wanted some of the HD channels and it comes in cheaper than my original £22.50 that I pay.

They will offer 60% if you wait a bit longer. It is now 13 days until mine finish and just got offered 60% off the boxsets package. So £15.20? a month.

Kol · 2 Mar 2017 at 16:50

only issue is HD will be extra - they've never negotiated on that, so factor in £6/month for HD unless you can haggle hard to get them to give you a credit to cover it (rare nowadays).

Gman · 3 Mar 2017 at 12:56

Kol said:
only issue is HD will be extra - they've never negotiated on that, so factor in £6/month for HD unless you can haggle hard to get them to give you a credit to cover it (rare nowadays).

So they still charge for the HD channels ??
Recently did my cancel and got the 60% offer, in the conformation email they've got down in the section "services to be removed" Sky+ HD and Legacy Formula one.

This mean their removing my ability to watch the HD channels ?? and the F1 station ?

I thought they' stopped charging for HD and it was part of the standard package.

*** Sky TV Cancellation & Negotiation Thread ***

* Sky TV Cancellation & Negotiation Thread *