*** Sky TV Cancellation & Negotiation Thread ***

Spoke to them again today and getting nowhere, bestbl they can offer is 14% more than last year, looks like they've lost a very long term customer
 
Rotty said:
Spoke to them again today and getting nowhere, bestbl they can offer is 14% more than last year, looks like they've lost a very long term customer
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They don`t care about long term customers anymore, its all about money money with sky , hate when you call them on the phone and they say " Thank you for being a loyal customer " means utter **** , i just laugh

I wonder how many customers they will loose in 2023 , i would hate to think
 
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Pinball-Fantasies said:
They don`t care about long term customers anymore, its all about money money with sky , hate when you call them on the phone and they say " Thank you for being a loyal customer " means utter **** , i just laugh

I wonder how many customers they will loose in 2023 , i would hate to think
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Believe me, it’s known, and seen by the staff in the trenches but senior management and our Comcast overlords just want more and more and more. The whole company feel has changed since being taken over. Sure we were a decently sized, pan-European company before but we were far more in control of our destiny than we are now and although I was a small cog, I’m now an even smaller one than before.
 
MissChief said:
Believe me, it’s known, and seen by the staff in the trenches but senior management and our Comcast overlords just want more and more and more. The whole company feel has changed since being taken over. Sure we were a decently sized, pan-European company before but we were far more in control of our destiny than we are now and although I was a small cog, I’m now an even smaller one than before.
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What's the Sky business model then? If they aren't caring about existing customers, new customers clearly aren't coming. I don't understand their end goal here.
 
jrwagh333 said:
What's the Sky business model then? If they aren't caring about existing customers, new customers clearly aren't coming. I don't understand their end goal here.
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To fleece as much money as possible from customers. That’s it. Comcast only cares about money. They’re the same in the US too.

It used to be that if you talked to a customer about a feature or something they may not use, that was ‘adding value’ to the customer. It didn’t matter if that thing was free or not, as long as you discussed something that would help the customer. Your call evaluation got a 100% mark in that section. Now unless you specifically offer or discuss something that will increase the customers monthly cost, an upgrade or product or service that the customer doesn’t have, it’s an automatic fail of that section and, I believe, an automatic fail for the whole call. These evaluations count towards your bonus. They also reduced the amount you get for a successful upgrade in your bonus as well. Got to keep that money for the shareholders you understand!?
 
MissChief said:
To fleece as much money as possible from customers. That’s it. Comcast only cares about money. They’re the same in the US too.

It used to be that if you talked to a customer about a feature or something they may not use, that was ‘adding value’ to the customer. It didn’t matter if that thing was free or not, as long as you discussed something that would help the customer. Your call evaluation got a 100% mark in that section. Now unless you specifically offer or discuss something that will increase the customers monthly cost, an upgrade or product or service that the customer doesn’t have, it’s an automatic fail of that section and, I believe, an automatic fail for the whole call. These evaluations count towards your bonus. They also reduced the amount you get for a successful upgrade in your bonus as well. Got to keep that money for the shareholders you understand!?
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That explains why I was given an education on Sky broadband when I called to cancel my TV, despite saying I was 3 months into an 18 month contract with BT.

Their greed will bite them in the backside eventually.
 
Charlie Bravo said:
That explains why I was given an education on Sky broadband when I called to cancel my TV, despite saying I was 3 months into an 18 month contract with BT.

Their greed will bite them in the backside eventually.
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I think it is, with the cost of living and food prices as they are more people are questioning what they are spending.

I've already moved my broadband and will be binning Sky when my contract is up later in the year.

Gonna get a Freesat recorder box, but to be honest we probably don't need it as we pretty much stream everything these days.

Kids just use Disney+ and Netflix, the Samsung TV apps are better than running via the Sky box as the picture is juddery so really not missing anything.
 
KraniX said:
I think it is, with the cost of living and food prices as they are more people are questioning what they are spending.

I've already moved my broadband and will be binning Sky when my contract is up later in the year.

Gonna get a Freesat recorder box, but to be honest we probably don't need it as we pretty much stream everything these days.

Kids just use Disney+ and Netflix, the Samsung TV apps are better than running via the Sky box as the picture is juddery so really not missing anything.
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Similar thinking to us. We had a long chat last night whilst looking at the available options. If Sky don't come back with a decent offer, we'll let it go and just stream everything.

We already have Netflix, Amazon, Disney+, Apple TV and last night I subscribed to F1 TV Pro for a month using my VPN to see what that was like. I couldn't really see any noticeable difference between it and the so called UHD picture Sky provides on Sky Sports F1, so that'll replace it no problem.
 
Charlie Bravo said:
Similar thinking to us. We had a long chat last night whilst looking at the available options. If Sky don't come back with a decent offer, we'll let it go and just stream everything.

We already have Netflix, Amazon, Disney+, Apple TV and last night I subscribed to F1 TV Pro for a month using my VPN to see what that was like. I couldn't really see any noticeable difference between it and the so called UHD picture Sky provides on Sky Sports F1, so that'll replace it no problem.
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Try going into the settings, then audio visual then the bottom option, ‘judder reduction for tv apps’ and try turning it on and see if that helps.
 
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Of all things, I got a letter trying to get me back at £39/mo but using SkyQ so there's a good chance they'll forget something else from the package I used to have instead of like for like. Online ordering still doesn't work for my account. With hiking everyone up 14%+ they can afford to lose some of us in the very cheap category so there's no point trying to get a deal until there's a target to start increasing numbers again.
 
ChrisD. said:
Which VPN did you use and which country?
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To be honest, it was a bit of a faff but I got it sorted. I used NordVPN and the Netherlands.

I initially signed up on my PC using the above which was fine but when I tried to then login (on the PC), it just kept saying error.
I turned the VPN off and it allowed me to login but then said the country I was in couldn't access F1 TV Pro or however it was worded.
Turning the VPN back on yielded the same issue.

I went back to the sign-up process but with another email address, again choosing the Netherlands as my location both on the F1 page and on the VPN.
Same result in that it allowed me to create an account but wouldn't allow me to then log in (on the PC).
I left it there, sideloaded the F1 TV app onto my Sony TV, installed NordVPN and logged in no probs.
I then clicked subscribe and it showed me prices in GBP which worked out slightly higher than the prices I'd seen in Euro when first looking with the VPN on the PC.

I was baffled as to what was going on but I had access at either £6.99 a month or £71.99 a year.
I could still login on both the TV and my phone without NordVPN but it wouldn't show me any of the races. Enable Nord and I could see it all.

I only chose the Netherlands because I couldn't be bothered to look to see what countries would work and what the prices would be.
£71.99 for the year is already cheaper than the £73 Sky wanted per month out of me so...

Apologies for the long winded response ;)
 
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Charlie Bravo said:
To be honest, it was a bit of a faff but I got it sorted. I used NordVPN and the Netherlands.

I initially signed up on my PC using the above which was fine but when I tried to then login (on the PC), it just kept saying error.
I turned the VPN off and it allowed me to login but then said the country I was in couldn't access F1 TV Pro or however it was worded.
Turning the VPN back on yielded the same issue.

I went back to the sign-up process but with another email address, again choosing the Netherlands as my location both on the F1 page and on the VPN.
Same result in that it allowed me to create an account but wouldn't allow me to then log in (on the PC).
I left it there, sideloaded the F1 TV app onto my Sony TV, installed NordVPN and logged in no probs.
I then clicked subscribe and it showed me prices in GBP which worked out slightly higher than the prices I'd seen in Euro when first looking with the VPN on the PC.

I was baffled as to what was going on but I had access at either £6.99 a month or £71.99 a year.
I could still login on both the TV and my phone without NordVPN but it wouldn't show me any of the races. Enable Nord and I could see it all.

I only chose the Netherlands because I couldn't be bothered to look to see what countries would work and what the prices would be.
£71.99 for the year is already cheaper than the £73 Sky wanted per month out of me so...

Apologies for the long winded response ;)
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No that's perfect, thanks. I'm going to route my Apple TV over a VPN and then try and sign up on it and see how that works out. Still have a few months left of being robbed by Sky though.
 
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