When I did mine on Monday, the full process took 1.5hrs from the start of talking to the bot to the feedback survey at the end. Absolutely comical (and they dont answer their phones when you try to call to do it that way)
*** Sky TV Cancellation & Negotiation Thread ***
- Thread starter psd99
- Start date
When I did mine on Monday, the full process took 1.5hrs from the start of talking to the bot to the feedback survey at the end. Absolutely comical (and they dont answer their phones when you try to call to do it that way)
2 weeks from when I said I want to cancel and sky really haven’t tried to keep me. I have had one text which basically just sends me to live chat. Going to see the cancellation through anyway but fully expected a few emails and calls with some offers.
Associate
- Joined
- 20 Jul 2017
- Posts
- 112
I’m about to go through this process. What do people think I should be paying for the following:
sports hd
UHD
Multi screen
Ultimate
sports hd
UHD
Multi screen
Ultimate
Associate
I renewed mine the other week. Offered signature, HD and Cinema - £33/month. this was without much haggling at all. I just said I'd like to save money or cancel.
Associate
- Joined
- 20 Jul 2017
- Posts
- 112
Offered £68 so decided to cancel
I'd be amazed if they didn't offer you a much better deal.
Soldato
FYI,
Just danced the cancelation dance and got the below...(a day before actual cancelation)
Complete Signature £18
Multiscreen £10
Netflix (Ultra) £9
UHD Free
kids £1
Complete Sports £6
Cinema £11
Bband (superfast) £25
Total = £80
Just danced the cancelation dance and got the below...(a day before actual cancelation)
Complete Signature £18
Multiscreen £10
Netflix (Ultra) £9
UHD Free
kids £1
Complete Sports £6
Cinema £11
Bband (superfast) £25
Total = £80
Finally got an offer in my cancellation period, pretty poor offer tbh. Currently pay £77pm for Signature £16, Netflix £5, HD £7 and UHD £4 plus £45pm for BB this is what I signed up to as a new customer 18 months ago. Their original was for £69pm TV costs were up but discounted my BB by £11, the BB deal is available to anyone who has BB and TV in contract. Offer today was £65pm assuming I keep the BB discount as it makes no mention of this in the letter.
My future bills still show my BB at £34pm with the discount that I was told was only if I signed a new 18 month TV contract, not sure if this will change when my TV contract ends on the 6th. The most I would pay is £25pm for my TV current package, I don't see why we should pay for standard HD in 2022, UHD is fair enough I guess but not HD
My future bills still show my BB at £34pm with the discount that I was told was only if I signed a new 18 month TV contract, not sure if this will change when my TV contract ends on the 6th. The most I would pay is £25pm for my TV current package, I don't see why we should pay for standard HD in 2022, UHD is fair enough I guess but not HD
I had a call from Sky last night about my cancellation. The guy was all set to offer me a new improved deal - until he actually looked at my customer record and realised I had only cancelled multi-room, not the whole thing !!
Couldnt get off the phone quick enough after that - all but hung up on me when I asked what the deal was anyway.
This is what I was offered when cancelling (which I didn't accept). Like I have said before, I think it depends who you speak to.
Sky Signature - £24.00
HD - £3.00
Complete Sports - £22.00
Sky Cinema - £8.00
Sky Broadband Superfast - £22.00
Total = £79.00
Future bill estimate
Bill from 22nd of February, to the 21st of March
22 Feb – 21 Mar
TV
£52.00
Sky Signature
£18.00
Ultimate TV Add on (includes UHD Netflix)
£5.00
Sky Sports - Complete Pack
£10.00
Sky Sports HD
£2.00
Sky HD
£3.00
Multiscreen
£10.00
Ultra HD
£4.00
Estimated total £52.00
Bill from 22nd of February, to the 21st of March
22 Feb – 21 Mar
TV
£52.00
Sky Signature
£18.00
Ultimate TV Add on (includes UHD Netflix)
£5.00
Sky Sports - Complete Pack
£10.00
Sky Sports HD
£2.00
Sky HD
£3.00
Multiscreen
£10.00
Ultra HD
£4.00
Estimated total £52.00
Our package increased to £83pm and this is the negotiation from this morning, after removing Multiscreen, Sky Kids and Ultimate TV (package before was £58pm rising to £83pm when the contract ended):
Sky Signature - £16
Sky Cinema - £8
Sky HD - £5
= £29pm
Initial offer was £35pm, then down to £29pm with "admin fee", then down to £29pm with no "admin fee" which we're happy with.
Sky Signature - £16
Sky Cinema - £8
Sky HD - £5
= £29pm
Initial offer was £35pm, then down to £29pm with "admin fee", then down to £29pm with no "admin fee" which we're happy with.
thats so much better than one I have...
TV £57
Ultimate TV addon £5
Sky HD£7.0
Multiscreen
15.00
Ultra HD
£4.00
...
still in contract until next year....
will make sure i will check this thread more often..
Soldato
It's totally crap when they list HD as A £7.00 addon, and UHD as a £4.00 addon. The fact we are in 2022 and they still think you can charge for standard HD is laughable. Sky are a joke for stuff like this, it shows them for what they are, trying to hide costs behind stupid items, rather than just be honest as say you are paying for all the sports they buy even if you don't subscribe.
My cancellation ends on Sunday and they have sent just the one letter with an offer. Not that bothered as I’m 90% sure I’m just going to cancel and see what it’s like without sky.
This will be the 1st time I’ve not had sky in 24 years but with Netflix, Amazon, Disney etc they have definitely lost their market dominance that keep me signed up.
This will be the 1st time I’ve not had sky in 24 years but with Netflix, Amazon, Disney etc they have definitely lost their market dominance that keep me signed up.
Soldato
Cancelled mine yesterday, i was only on signature and netflix, I don't even use those and the wife watches netflix and prime all she uses the sky q box now is to access those even though i have a smart tv with the apps on lol!! dont even use the record feature anymore so its pretty pointless having sky now, i get amazon free with work as I purchase so much it makes sense to have a prime account, get apple tv with my new ee contract so it only leaves to pay for netflix,, the guy did offer signature and netflix for 22 which wasn't too bad but still pointless really, been through to procedure now so many times was amazed i got it cancelled in about 15 mins via chat. Will see how we get on without it as it will be about 20 years weve had it, the only program i can think i would watch on it would be the walking dead but thats now gone to disney + so guess i'll have to start that up again
Soldato
Sitting in the cancel list waiting to see what winback offer is presented. No pressure on having any of it as I really only needed it for skygo.
Had the following:
Signature, movies, sports, HD sports, sky+, sky go extra: £33/mo
Got offered same deal but swap out the + box for a basic Q box for £44 but no other benefits. Will see what the come back with in the next 4 weeks.
Had the following:
Signature, movies, sports, HD sports, sky+, sky go extra: £33/mo
Got offered same deal but swap out the + box for a basic Q box for £44 but no other benefits. Will see what the come back with in the next 4 weeks.