SKY TV Issues

The Mad Rapper

The Mad Rapper

The Mad Rapper

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18 Oct 2002
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I am staying at my Mum's at the moment. She lives in the North East, and like most of the country, we experianced pretty severe weather last night. Her dish has been knocked out of alignment, resulting in a complete loss of service.

My Mum's husband has tried calling SKY to arrange for an engineer to visit, but they seem inundated with calls and are clearly struggling to cope.

I've been out to try and nudge the dish into the correct position, but I've only one other visible dish near by to compare it to, and of course I've no idea if that's been moved also.

Can anyone offer any advice other then simply waiting for an engineer?
 
The positioning used to be 19.2 east on the old analogue dishes. Im not sure if its the same for Sky Digitial though.
 
The Mad Rapper said:
I am staying at my Mum's at the moment. She lives in the North East, and like most of the country, we experianced pretty severe weather last night. Her dish has been knocked out of alignment, resulting in a complete loss of service.

My Mum's husband has tried calling SKY to arrange for an engineer to visit, but they seem inundated with calls and are clearly struggling to cope.

I've been out to try and nudge the dish into the correct position, but I've only one other visible dish near by to compare it to, and of course I've no idea if that's been moved also.

Can anyone offer any advice other then simply waiting for an engineer?
Click to expand...


You could try calling a local independant engineer.....
 
Sky Digital is 28.2E.

Has the dish just swung left/right, or has it moved up and down aswell.

If you can set something up so you can see the TV whilst moving the dish then you can do it yourself. It's quite sensitive and the meter reading the box gives is not ideal but doing it this way will work :)
 
go into services and select system setup -> signal test -> and you need to be locked onto the network id 0002, then move the disk until you have a good reception, mine are only 3/4 full on signal strength but SKY is perfect.



I thought SKY digital was 22.8 deg E
 
Nope. It's 28.2 East.

Best bet is to call out a local satellite installer. They won't charge much (£20ish) and it'll save a lot of time and messing around.
 
MuvverRussia said:
Nope. It's 28.2 East.

Best bet is to call out a local satellite installer. They won't charge much (£20ish) and it'll save a lot of time and messing around.
Click to expand...


Yup - they'll attach a signal monitor directly to the LNB and then get the dish pointing in the right direction. Its a 10 minute job, tops.
 
If you do get in touch with sky, and your out of warranty they will charge 65 anyway, unless you threaten to cancel and go through to cancellation department.

Phone 08702 43 5000 and go through to HD tech department, max wait time of aprox 0 seconds ;)
 
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