Solarplicity owe me money - what can I do to get it back?

Cromulent · 3 Dec 2018 at 08:42

I'm owed over £200 from Solarplicity, and they are not paying it back. I've called three times now and every time I've been told that they'll pass it on to the payments department and then nothing happens.

What are my options for forcing them to give me my money back? I've stopped using them entirely and what they owe me is an account credit.

I'm stuck on what I should do and how to escalate this to get the money back? Given the time of the year getting an extra £200 would be handy.

Any advice is appreciated

.

Kemik · 3 Dec 2018 at 08:50

You can either send them a letter in the mail (Letter before action) via recorded post, or skip straight to small claims court - https://www.gov.uk/make-court-claim-for-money

the shadow · 3 Dec 2018 at 12:55

I left them because they never replied to my emails didnt even get a annual statment :mad:

im glad i left them

Mahonyy · 3 Dec 2018 at 16:39

Damn, their online reviews look awful, good luck.

Participant · 3 Dec 2018 at 21:29

They're regulated by the FCA so write to the financial ombudsman.

robj20 · 4 Dec 2018 at 08:19

Look as bad as Together Energy were for me. Had no contact from them and took ages to get my money back.

Cromulent · 7 Dec 2018 at 01:49

I rang them up again yesterday and they gave me even more of a runaround. Looks like I'm going to have to move into the next level if I really want this money back.

robj20 · 7 Dec 2018 at 05:31

This is why I am now not allowing credit to build up.
Why isn't there an option out and just pay what you owe them option.

Telecaster · 7 Dec 2018 at 20:45

I had problems with Solarplicity, the Ombudsman sorted them right out no bother.

Semple · 7 Dec 2018 at 20:54

Kemik said:
You can either send them a letter in the mail (Letter before action) via recorded post, or skip straight to small claims court - https://www.gov.uk/make-court-claim-for-money

This.

Send an LBA saying that if you don't receive your refund within X days, you'll put a complaint in with the ombudsman, and be looking at a legal route for recovery of money.

I'm sure when threatened with legal action that they'll pull their finger out.

Cromulent · 13 Dec 2018 at 04:28

Just updating this thread. I got the money back. It was ridiculous that it took 2 months for them to actually pay me back though. I would never recommend Solarplicity to anyone. Stay far away.

Participant · 13 Dec 2018 at 06:35

Cromulent said:
Just updating this thread. I got the money back. It was ridiculous that it took 2 months for them to actually pay me back though. I would never recommend Solarplicity to anyone. Stay far away.

After all that you're not going to tell us how?

Cromulent · 13 Dec 2018 at 06:51

Participant said:
After all that you're not going to tell us how?

Constant ringing up until they paid the money back.

Cromulent · 1 Mar 2019 at 10:43

Well, I got the first refund, but they now owe me another £300. I'm on my third phone call now and still nothing. I'm meant to be getting a call back this afternoon, but I'm going to have to start calling Solarplicity every day until I get the money back.

Hyburnate · 1 Mar 2019 at 10:49

Cromulent said:
Well, I got the first refund, but they now owe me another £300. I'm on my third phone call now and still nothing. I'm meant to be getting a call back this afternoon, but I'm going to have to start calling Solarplicity every day until I get the money back.

Why are you still with them? They're in trouble, no wonder they're holding onto your cash...

OfGem have even banned them from taking on more customers due to how terrible they are.

Cromulent · 1 Mar 2019 at 11:20

Hyburnate said:
Why are you still with them? They're in trouble, no wonder they're holding onto your cash...

OfGem have even banned them from taking on more customers due to how terrible they are.

I left them in October when I moved but I only got the first refund and the second one didn't show up on my account until after I got the first refund. Annoying really that they split it up into two but nothing I can do about it now. I might have to call OfGem on Monday to see if I can sort something out.

Psycho Sonny · 1 Mar 2019 at 14:41

robj20 said:
This is why I am now not allowing credit to build up.
Why isn't there an option out and just pay what you owe them option.

because some people would abuse that. all utility companies want you to build up a credit to avoid them not getting paid.

Resident · 1 Mar 2019 at 22:15

Cromulent said:
I left them in October when I moved but I only got the first refund and the second one didn't show up on my account until after I got the first refund. Annoying really that they split it up into two but nothing I can do about it now. I might have to call OfGem on Monday to see if I can sort something out.

Splitting the refund = Cheap trick to hold on to the majority.

Ofgem get involved and they can prove they refunded you something and claim it was agent error that the wrong amount was entered, all the while hoping you'll just cut your losses with the first refund.

Quick companies House check shows the company is behind on it's filings.