Sorry guys, i can only assume you are sick of reading complaints about BT but i post this in the hope of someone being able to shed some light on this, or offer a solution or guidance.
For nearly 3 weeks now, my once normal 750kb/sec connection with BT has dropped to between 2kb/sec and 20kb/sec.
It`s worked flawlessly for me for the time i`ve had Max ADSL installed.
I came in to work on the Monday morning (16th April) and do what you normally do, check e-mails etc, check websites and discovered the speed was chronically slow. I rebooted both PC`s and the router hoping a simple reconnection would sort things out.
Nope
I replaced the filter with no improvement.
I started to dig a little deepers and ran virus scans on both PC`s and i changed the router over from a cheap "Trendnet" one i got out of B&Q for a better Netgear one i had but never used.
Still the same chronically low speeds. Virus check came back with no threats.
Has to be a problem with the line, i thought so i phoned BT Business Broadband and they had me do the usual tests.
"Youre line is showing no faults, can you run the speedtests blah blah"
So i went to www.btopenworld.com/speedtest and tried to download the small file. It wanted to take 18 minutes at 2.4kb/sec. Obviously something wrong.
We then went to www.bt.com/speedtester and it reported back that my line is set at 7150 but the actual throughput on the test was 17kb/sec.
I reported back these figures and then got a reply that Max ADSL is not guaranteed to 8mb and during peak times it ca drop etc. I said hang on a minute....these speeds are LESS than a 56k modem, it had nothing to do with contention ratio. The lady agreed and explained she was going to pass me over to BT Wholesale.
After about 10 days, i finally convinced them to send anengineer out to check and test the line.
Out he came, plugged in his laptop and ran some sort of line test. It reported no faults. As far as i`m aware he never tried to download anything, he just ran some test that came back with a few figures. He the installed a new master socket. This new socket no longer requires a filter.
Again he plugged his laptop in, went to some BT webpage and ran this test again and said that there is no fault on the line.
Fair enough.
I had brought my router and laptop down from home and plugged it in and got the same crap speeds i`d been getting with my other routers and PC`s.....anything between 0kb/sec and 20kb/sec
He shrugged his shoulders and repeated that his tests showed there is no fault and that i would have to take it up with my SP. He metioned something about a card in the exchange might be faulty etc. (The more i think about it, the more i realise how disinterested this guy was).
So having plugged directly into a new master socket with many variations of comms equipment and different pc`s, i still have this chronically slow connection of between 0kn/sec and 20kb/sec.
My only choice was to phone BT Business Broadband back and explain the problem was still there. They said they had closed the case because the engineer had reported no problem on the line.
Round and round in circles we go.
They then suggested a call some company called ITSM who are an independent IT consultant firm who, for £25, would try and solve my problem.
So, here we are after almost 3 weeks and BT Business Broadband are unable to supply me the service i pay them for and they have no clue how to fix it. All the while i`m having to ask clients to e-mail large files to my home email so i can copy them on to a memory stick and bring them into work. I then have to make the adjustment and e-mail them back from home.
It`s beyond ridiculous.
Can anyone advise on what my next step should be in order to get this resolved. BT seem content to pass me back and forward between BT Broadband and BT Wholesale.
To recap.
Chronically low speed.
New hardware (Routers, PC`s Laptops) tested on new master socket (Fitted by a BT engineer)
Virus scans completed
Speed tests carried out (The 3 step one using the bt_user and domain setting) showing a problem
All other equipment on the line removed whilst testing etc.
Any help or advice would be greatly apprecated
McRod
For nearly 3 weeks now, my once normal 750kb/sec connection with BT has dropped to between 2kb/sec and 20kb/sec.
It`s worked flawlessly for me for the time i`ve had Max ADSL installed.
I came in to work on the Monday morning (16th April) and do what you normally do, check e-mails etc, check websites and discovered the speed was chronically slow. I rebooted both PC`s and the router hoping a simple reconnection would sort things out.
Nope
I replaced the filter with no improvement.
I started to dig a little deepers and ran virus scans on both PC`s and i changed the router over from a cheap "Trendnet" one i got out of B&Q for a better Netgear one i had but never used.
Still the same chronically low speeds. Virus check came back with no threats.
Has to be a problem with the line, i thought so i phoned BT Business Broadband and they had me do the usual tests.
"Youre line is showing no faults, can you run the speedtests blah blah"
So i went to www.btopenworld.com/speedtest and tried to download the small file. It wanted to take 18 minutes at 2.4kb/sec. Obviously something wrong.
We then went to www.bt.com/speedtester and it reported back that my line is set at 7150 but the actual throughput on the test was 17kb/sec.
I reported back these figures and then got a reply that Max ADSL is not guaranteed to 8mb and during peak times it ca drop etc. I said hang on a minute....these speeds are LESS than a 56k modem, it had nothing to do with contention ratio. The lady agreed and explained she was going to pass me over to BT Wholesale.
After about 10 days, i finally convinced them to send anengineer out to check and test the line.
Out he came, plugged in his laptop and ran some sort of line test. It reported no faults. As far as i`m aware he never tried to download anything, he just ran some test that came back with a few figures. He the installed a new master socket. This new socket no longer requires a filter.
Again he plugged his laptop in, went to some BT webpage and ran this test again and said that there is no fault on the line.
Fair enough.
I had brought my router and laptop down from home and plugged it in and got the same crap speeds i`d been getting with my other routers and PC`s.....anything between 0kb/sec and 20kb/sec
He shrugged his shoulders and repeated that his tests showed there is no fault and that i would have to take it up with my SP. He metioned something about a card in the exchange might be faulty etc. (The more i think about it, the more i realise how disinterested this guy was).
So having plugged directly into a new master socket with many variations of comms equipment and different pc`s, i still have this chronically slow connection of between 0kn/sec and 20kb/sec.
My only choice was to phone BT Business Broadband back and explain the problem was still there. They said they had closed the case because the engineer had reported no problem on the line.
Round and round in circles we go.
They then suggested a call some company called ITSM who are an independent IT consultant firm who, for £25, would try and solve my problem.
So, here we are after almost 3 weeks and BT Business Broadband are unable to supply me the service i pay them for and they have no clue how to fix it. All the while i`m having to ask clients to e-mail large files to my home email so i can copy them on to a memory stick and bring them into work. I then have to make the adjustment and e-mail them back from home.
It`s beyond ridiculous.
Can anyone advise on what my next step should be in order to get this resolved. BT seem content to pass me back and forward between BT Broadband and BT Wholesale.
To recap.
Chronically low speed.
New hardware (Routers, PC`s Laptops) tested on new master socket (Fitted by a BT engineer)
Virus scans completed
Speed tests carried out (The 3 step one using the bt_user and domain setting) showing a problem
All other equipment on the line removed whilst testing etc.
Any help or advice would be greatly apprecated
McRod
