Sorry, but another BT Broadband complaint

Vicar said:
McRod,

I know for a fact that Blantyre is Virgin Cable, couple of my mates down there have it. If I were you I would go for this package with Virgin, even if its only for modem connection, I would seriously doubt that any ADSL provider would provide you with a better service. Cable around these parts are rock solid.

Regards

Vic
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Hi mate,

We`re in one of the newer estates so no cable for us. :(
 
tum te tum

Week 5 and they`re still trying to sort my 2kb/sec problem.

Thats 5 weeks i`ve been unable to send or receive files to and from my business. A week ago they told me they knew what the problem was, here we are a week later and they`re still trying to track down whats causing it.

Are they expecting me to beleive they have had an engineer on this every day for the last 5 days? :D

It`s like.....they just don`t care. :rolleyes:
 
McRod said:
tum te tum

Week 5 and they`re still trying to sort my 2kb/sec problem.

Thats 5 weeks i`ve been unable to send or receive files to and from my business. A week ago they told me they knew what the problem was, here we are a week later and they`re still trying to track down whats causing it.

Are they expecting me to beleive they have had an engineer on this every day for the last 5 days? :D

It`s like.....they just don`t care. :rolleyes:
Click to expand...

See what speeds you get from this link: http://clanservers.multiplay.co.uk/?p=/ftpfiles.php?fid=17515
It seems BT are not capping FTP. If it's still slow downloading from there then it's probably something else.
 
Energize said:
When I was on bt, all speeds were capped at 30KB/s. Ftp, p2p, everything.
Click to expand...

:eek:

I think they might of changed it now, because everyone I have asked so far get good speeds from that FTP link in peak times.
BTW, what ISP did you move to?
 
Just pester BTw, they're the ones who ultimately will sort the problem.

Best advice I can give is to report a voice fault, then when they send an engineer around, give him some tea/coffee, explain the situation straight to him and hopefully he will either go off and find a problem, or might even provide you with a fresh line from the pole.

Other than that, keep haggling with BTw and pray they find an error before you lose your hair.
 
Heres my Test results for my BT connection

on a 8mb connection btw

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 6455 kbps

Now is that good or bad, i dont really know what bit im supposed to look at :confused:
 
McRod said:
tum te tum

Week 5 and they`re still trying to sort my 2kb/sec problem.

Thats 5 weeks i`ve been unable to send or receive files to and from my business. A week ago they told me they knew what the problem was, here we are a week later and they`re still trying to track down whats causing it.

Are they expecting me to beleive they have had an engineer on this every day for the last 5 days? :D

It`s like.....they just don`t care. :rolleyes:
Click to expand...

I know what you mean mate. We have a "standard broadband" package that links one of our remote sites to us via vpn and for the last month and a half it has been terrible. We've had about 3 different engineers visit us checking numerous things and the latest thing was a downgrade from 2Mb to 1Mb which still hasnt solved our line dropouts, if anything, it made it worse! :o The last engineer was very thorough and he checked our stats and even checked what cable we were linked to the exchange by. Unfortunately we were already connected by the shortest cables.

At the end of the day, BT just see it as a standard "cheap" broadband package. Theyd rather throw their resources at fixing £20,000 a year leased lines and such. Some £30 broadband package is probably quite low on their list of things to fix.
 
Once you get your service back ask about a refund of the 4/5 weeks you lost.

They did this for my mum, all be it residential. You're still paying for a service that you haven't been recieving.
 
Just wanted to update this.

I have finally had my connection restored to an acceptable speed and was informed that the dslam card at the exchange was faulty and they replaced it.

4 engineer vists, hours on the phone and almost 7 weeks later they discover that it was a dslam card fault.

One has to wonder at their level of competance and inter dept co-operation.

It is totally shambolic.
 
I have exactly the same prob:


Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4992 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 112 kbps
 
McRod said:
Just wanted to update this.

I have finally had my connection restored to an acceptable speed and was informed that the dslam card at the exchange was faulty and they replaced it.

4 engineer vists, hours on the phone and almost 7 weeks later they discover that it was a dslam card fault.

One has to wonder at their level of competance and inter dept co-operation.

It is totally shambolic.
Click to expand...

We've had exactly the same thing where i work. You escalated and de-escalated between the departments. (Wholesale, broadband etc.) At one point they just closed all our calls and we then had to reopen one. At present we have 3 calls logged with them and 2 different departments looking at it. Our problem was actually packet loss and from the sounds of things it was dodgy equipment at the exchange which has now been replaced.

The problem still hasnr gone altogether though.
 
To a point, you've got the Chinese walls Ofcom forced in place to thank - the folks at your ISP are separate from the folks that visit and the folks that can go into the exchange and fiddle with line cards.

FrannoBaz said:
I have exactly the same prob:
Click to expand...

Beyond BT Retail's tech support being hopeless, you've got a completely different problem.
 
FrannoBaz said:
I have exactly the same prob:


Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4992 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 112 kbps
Click to expand...

Your line has a considerably low profile.

If you can maintain the 4992kbps sync for 3 solid days (no resyncs) then the profile will go back up to 4000k :)

Other than that you can ring your ISP and ask them to ring BT Wholesale to reset your profile.. depending on how competent your ISP you should be back to normal soon enough
 
Hmm.

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 6500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7616 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 5102 kbps
Click to expand...

Wonder why my profile is 6500kbps, my connection is solid at 7616 for... several months.

*rings bt*
 
EVH said:
Your line has a considerably low profile.

If you can maintain the 4992kbps sync for 3 solid days (no resyncs) then the profile will go back up to 4000k :)

Other than that you can ring your ISP and ask them to ring BT Wholesale to reset your profile.. depending on how competent your ISP you should be back to normal soon enough
Click to expand...

What do you mean Maintain the 4992kbps sync?
 
Sounds to me like a MAX ADSL issue. I had problems with a line that was on a 2MB fixed service. When I upgraded to the 8mb serive (Max ADSL) the connection went from bad to worse. I asked my ISP at the time (demon) to put me back on the 2mb service. However they only capped my data connection. I had to sign up with a different ISP that offers true BT IPSTREAM 2000 service. Costs a lot more but I now have a stable connection in the office.
 
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