I broke my ankle at Donington Park whilst motor racing. Sounds so cool doesn't it, only problem was I fell over in the car park after some bad repair work gave way. Didn't feel the need to sue, should have been looking where I was going.
I sustained concussion falling over in a work car park and wrecked a suit for good measure. It was pitch black, the lights had failed and a single line of raised bricks caused me to trip. One of those things, company apologised, bought me a new suit and fixed the problem, both the lights and the paving.
I guess at 43 years and being bought up understanding the meaning of personal responsiblity for ones actions, I am somewhat immune from the current culture of claim for everything. Now I can't comment on the OP's case, I don't have enough information but for people who say everyone would claim if negligence was found I say this. Stop talking out of your backside, it depends on many things. If I saw genuine concern in the persons face who ultimately had responsibility for the cause, if I saw them acting in a proper way and taking ownership for the resolution to my satisfaction why the hell would I want to hit them again for a small chunk of cash.
We reap what we sow when it comes to insurance and it's why all you 20 year olds are paying £5000000000 to insure your Metro.