Specsavers Eye Test, any clue on price?

SkeeterUK said:
Maybe you can help Indigo.

I bought a 85 price frame (elliott) on sat with refraction lenses and i payed £69 after benefits were took off. Should i have been offered the 2 for 1 as i did want 2 for 1 but the women dealing with me never said sir you can have another pair of glasses for free in the same price range or below. I know it wouldnt be free per say if i had 2 pairs with refractive lenses but a spare normal set would have been nice and the refractive lenses for every day use.

Im planing on askin about it when i pick my new glasses up on thursday. But im interested in where i stand if i can get them to do me a free pair because i have payed the minimum of 69 pounds which should entitle me to the 2 for 1 offer.
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Do you mean the reaction lenses which change colour?

If so then you would have been entitled to the 2 for 1 offer as much as anyone else. It does work slightly differently if you had an NHS voucher though.

If you have one pair we have unlimited choice so you get 1 pair for

£25 - Free
£45 - Free
£69 - £10
£85 - £20
£99 - £30
£125 - £40
£169 - £60.

This price includes your voucher value being deducted from the frame and we discount it more as a special offer.

You can't combine the offers though unfortunately so if you wanted 2 pairs instead and 1 of them as reactions then you'd be paying:

£85 for the frames
£49 for reaction (in pair only)
£134 in total.

- Your NHS Voucher Value.

Your NHS voucher value (assuming you have a small prescription) is going to be £36.20 so you'd be paying £97.80 in total which would only be £28.80 extra on top of what you've already paid.

When you collect them just ask about it and they should be more than happy to give you a second pair from the same price range (upto £85) for £28.80.

If not then just quote the "no quibble no fuss" policy that we have. ;)

Any more questions, feel free to ask. :)
 
Hmm so i pay more even tho the 2 for 1 says spend 69 quid and up to get this offer.

Sry u kinda lost me with all the working out lol.

Im on IS, i got the eye test for free and a discount cos on benefit which i think as u said is 36 quid so the frames were 85, reaction 49 and i payed in total £69. So in theory the 69 that was payed regardless of what i bought and discounts i should be able to get a free 2nd pair of same price range or lower i.e another 85 quid frame or 65 quid frame but with normal lenses i.e not reaction ones. I think?

Mainly whats the extra 29 (would mean in total i spent there just under 90 quid) quid you said for? and why give them that?

Thanks for the responce tho. ;)

Oh and btw i was wondering about frame choice i picked. They seemed nice and fit ok while trying them on but lets say they arnt nice to wear over a period of time no matter how many times they adjust them for example or say i changed my mind on the frames i picked. Could i use the no quibble no fuss policy to get them changed to a nicer frame for free?
 
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Well for the glasses your purchased though if you didn't have the support of the voucher that one pair should have cost £134 rather than the £69 you actually paid.

Even with the voucher taken off that's the £97.80 you should have paid but because you only have one pair then you have a £28.80 discount instead of a second pair. Which is why if you wanted a second pair you'd have to go for the 2-4-1 offer instead (treating it as a normal private sale I guess) and then using your £36.20 value as payment towards the glasses.

I hope that makes sense!!!

Anyway, in regards to the frame, if you find that over a period of time the frame is uncomfortable then I'd take it back for an adjustment (sometimes they can be too loose or tight which causes problems) and see if it can be improved upon. If not though and it doesn't work then your within your rights to ask to choose a different frame instead. The no quibble no fuss is 3 months from purchase as well so you don't have to rush into any decision either. The frame choosen would have to be in the same price range though or below. If it's a more expensive frame then you'd just have to pay the difference.

To be honest, I think it can be a pain for myself and customers that we have so many different offers on. Obviously the one were none for is 2-4-1 but then the others do have their place as well as some people only need one pair. It's just trying to tell everyone about everything without confusion that leads to most problems!!!!!!!
 
So i got more money off cos i picked 1 pair? Hmm that wasnt made clear to me when i got them the women didnt mention that if you want the one pair you get 28 discount but if u want 2 pair you dont get the discount and it will cost 97.80 using 2 for 1.

I mean the 2 for 1 says from 69 quid so since i payed that regardless of discounts i got i should have a free pair without paying anything else. Thats how i look at it when lookin at website saying spend 69 quid and u get a 2nd pair free.

Ah well. I duno if i want to spend another 28 quid for a 2nd pair when i figured id get em for free as i already gave em 69 quid.

You probably dont agree with how i should be able to have it without paying another 28 but thats what i thought lol and expected.

Thanks for the reply and good to know i can ask for the frames to be a different one within the 85 price range if i want to change em within 3 months of purchase without paying a penny to change em. :)

Btw is that what it means on the receipt the discount of 28 quid cos i got 1 pair only, S/S HS Disc - £28.80 as i was wondering why that was charged and then later on receipt saying "you have saved £28.80"
 
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SkeeterUK said:
So i got more money off cos i picked 1 pair? Hmm that wasnt made clear to me when i got them the women didnt mention that if you want the one pair you get 28 discount but if u want 2 pair you dont get the discount and it will cost 97.80 using 2 for 1.

I mean the 2 for 1 says from 69 quid so since i payed that regardless of discounts i got i should have a free pair without paying anything else. Thats how i look at it when lookin at website saying spend 69 quid and u get a 2nd pair free.

Ah well. I duno if i want to spend another 28 quid for a 2nd pair when i figured id get em for free as i already gave em 69 quid.

You probably dont agree with how i should be able to have it without paying another 28 but thats what i thought lol and expected.

Thanks for the reply and good to know i can ask for the frames to be a different one within the 85 price range if i want to change em within 3 months of purchase without paying a penny to change em. :)

Btw is that what it means on the receipt the discount of 28 quid cos i got 1 pair only, S/S HS Disc - £28.80 as i was wondering why that was charged and then later on receipt saying "you have saved £28.80"
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Well it's not always a £28.80 discount though, it depends on the price of the frame. If you only want one pair (the advisor in question most likely just assumed you did) then you take your voucher value you off and we discount them as well to make them the prices as above so the frame will range from £0-60 extra.

If you want the 2-4-1 offer you take off your voucher value but then as were giving you a free second pair (based on the frame price) then the discount for having 1 pair doesn't apply, quite simply because your not having one pair. And with extra options such as the reactions they're paid for on each on the 2-4-1 as these arn't included as part of the offer.

Also, you only actually paid £20 for your £85 frame, it was the reactions that bumped the price to £69 so you wouldn't have been entitled to the 2-4-1 either way as the frame was technically only £20 rather than £69/85. :)

Personally, I'm assuming you've worn glasses before I wouldn't bother with a second pair anyway unless you actually need them or you like to change the style of them depending on where you are or what your wearing.
 
Not happy with the Elliott ones i got i think their too big tho i thought they were ok in the shop but when i got home and had a good look they just do not match me properly. Gona pop in town tomorrow and see about getting a different pair of frames. Hope they honour that no quibble policy. Plus i noticed a dot in the glass an imperfection if you will so hopefully that will be fixed when their changed.
 
Went to specssavers today and managed to get em fully exchanged. They were saying at first i need to find frames to be similar to the lenses as they wanted to reuse the lenses but i kept to my guns and quoted the no quibble no fuss policy and she went to the director and got it sorted. :)

Picked up a reasonable set of glasses tho damn it was hard to pick as a lot dont suit me. Got em from 99 range instead of 85 range. So far they aint asked for the difference wonder if they ask when i pick em up. The only issue is their silver on the rims top which i think i suit black better and i did find a black rim frame but was told it wasnt wide enough and they couldnt find a frame identical almost to the silver frame one but in black rim. Still they did look nice on me. Just wish they were black. Got them rimless ones on bottom which i didnt think of before but they look quite nice on me.

Anyhow story over for now lol.
 
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