Update on game cards
Had a chat with cryptic as they said you can stack game cards but its not obvious how to do it.
Heres the ticket response:
Thank you for contacting billing support. There is no need to wait, once you add one card to your account, you can add the other one to. Game cards can be applied to your account at any time and it will add up to your play time. For any other doubts or concerns, please feel free to contact us again.
If they do not stack - this is the convo with cryptic I had:
james: I tried to add two 60 day game cards and it did not work, its added one but wont accept the other?
You are now speaking with Clarence C. of Account and Billing.
Clarence C.: Hello James.
james: Hello
Clarence C.: May I have your log in name please?
james:
Clarence C.: Yes, one moment please while I review your account information.
Clarence C.: Can you confirm the number of the key that did not work for you?
james: well their was two keys, i added both and now it wont accept either. so im not sure which it has used for 60 days and what it hasnt, i can give u both?
Clarence C.: Sure, that is fine.
james:
james:
james: i was subbed to the 26th December, so the two cards should have given me an extra 120 days
Clarence C.: Thanks for your patience. After reviewing the logs, the 2 keys have been entered into the system. The entitlement time currently ends on 2011/05/04 04:00:00 EST.
james: it doesnt say that on my account panel in STO?
Clarence C.: It is likely related to a known display issue on the website. The date displayed should update once the date you see passes.
james: Ok so is it a known problem, just for future reference if i add multiple cards ?
Clarence C.: You can add additional cards. If you need to verify if it went through successfully, you can contact us again.
james: just for reference how are you supposed to add additional cards/stack them?
Clarence C.: You can enter additional game time codes via the website (http://www.startrekonline.com/enter_key) and ensure you're logged in to stack them.
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So yes you can stack but be warned to do it via Product key not manage sub