Steam account recovery - asking for a friend...

Chris [BEANS] · 16 Jan 2020 at 22:07

So, let's assume someone's a right idiot and follows a link that looks legit, attempts to link their steam account, and even responds to a request for the steamguard code which results in a Russian IP removing SteamGuard and changing the e-mail and password associated to your Steam account...

How long might it take to get that account recovered?

I've done the, erm, I mean my friend's done the 'report my account stolen' thing and is wondering about a turnaround time?

Ta

Mcnumpty2323 · 16 Jan 2020 at 22:18

Ouch
You ~ooops your friend don't have any recurrent payment method set up do you?
Assuming similar to Facebook if you can buy stuff for games
Some people leave their card or PayPal details on there for convenience
But if lose account they gain access to the payment method stored

Chris [BEANS] · 16 Jan 2020 at 22:27

I thought that I had, but I've called my bank and my credit card company and there ahave been no transactions...

If there are no transactions, what's the point?? Will they just sell my few quid's worth of skins or something??

I mean, my friend, my friend's skins...

Kelt · 16 Jan 2020 at 22:43

Come on, spill the BEANS, it was you wasn't it!

Chris [BEANS] · 16 Jan 2020 at 22:47

Do you really think I'd be that stupid mate?!?!?!?!?

Yeah...... it was me

Chris [BEANS] · 16 Jan 2020 at 22:48

A mooch around on the interwebs suggest it could well be weeks before I get it back too!! Surprised it isn't just something automated??

Dano · 16 Jan 2020 at 22:50

I'm resisting posting a Red from That 70's Show gif...

Hope you get it back sooner rather than later!

Mcnumpty2323 · 16 Jan 2020 at 22:51

Chris [BEANS] said:
I thought that I had, but I've called my bank and my credit card company and there ahave been no transactions...

If there are no transactions, what's the point?? Will they just sell my few quid's worth of skins or something??

I mean, my friend, my friend's skins...

Not sure how they manage it when it's Facebook
But they use those stored payment details
Have seen people saying lost couple of grand and had to argue with their bank that they hadn't handed out their details
Though clicking the link in a pm etc technically they did I guess

agnes · 16 Jan 2020 at 23:21

Working in security, this is our biggest issue, users clicking links they shouldn't haha.

Always, ALWAYS manually check the link domain in google first... Lesson learnt I guess, I hope you get your account back.

Mcnumpty2323 · 16 Jan 2020 at 23:24

agnes said:
Working in security, this is our biggest issue, users clicking links they shouldn't haha.

Always, ALWAYS manually check the link domain in google first... Lesson learnt I guess, I hope you get your account back.

No its his friends account :rolleyes:

Lol

agnes · 16 Jan 2020 at 23:25

Mcnumpty2323 said:
No its his friends account
Lol

Bugger, yea, my bad. Fingers crossed for your friend.

Yrkoon · 16 Jan 2020 at 23:28

dang that really really sucks, how did it happen?? when you get it back i don't think your vac status will be the same

esoteric · 16 Jan 2020 at 23:30

Yrkoon said:
dang that really really sucks, how did it happen?? when you get it back i don't think your vac status will be the same

You mean when his friend get it's back, his VAC status won't be the same.

Chris [BEANS] · 16 Jan 2020 at 23:31

I’m really not someone who should have fallen for this, I mean, my mate isn’t.
He knows much better.

I’m sure he’ll be embarrassed about it for quite some time to come. Frustrating not having access to all that gaming goodness too.

Mcnumpty2323 · 16 Jan 2020 at 23:34

Shouldn't really make fun of you
I mean your friend
But you
Oops I mean your friend
Seems to be taking it in good spirits
When you can't laugh at yourself then you're in trouble
Or is that laugh at your friend~doesn't seem right then lol

Chris [BEANS] · 16 Jan 2020 at 23:43

Yrkoon said:
dang that really really sucks, how did it happen?? when you get it back i don't think your vac status will be the same

Well... the ridiculous way it happened is this...

‘my friend’ was watching a twitch stream. What looked like some promotional skin thing came up in chat...
He neither wants nor needs free skins for anything, but like a bored idiot he clicked for a look.
Looked legit, and required to be linked to his steam account.
Not unusual, he’s linked Twitch and Gleam and all sorts of things to accounts before...

After inputting both his user name AND password like an utter sap, it then in a very legit and Steam looking window asked for his SteamGuard code... which he also put in, because he’s a moron.

Seconds later the e-mail pops up to say that the mobile Authenticator has been removed, and then immediately afterwards an email saying the changes I (erm, he) requested had been made.

Steam no longer recognises his e-mail address either.

Checked with both bank and credit card peeps, no issues so far.
Changed passwords on all of my online accounts just in case too.
Put in the ‘stolen or hijacked account’ report and got the automated ‘we’ll get round to it’ email...

No games for a few weeks by the looks of it

Yrkoon · 16 Jan 2020 at 23:44

perfect example of why multiple launchers are good

edit: damn just seen the how it happened post, feel bad for you oops ur mate...

Chris [BEANS] · 16 Jan 2020 at 23:46

At least my K/D ratio on PUBG will go up

Yrkoon · 16 Jan 2020 at 23:47

Chris [BEANS] said:
At least my K/D ratio on PUBG will go up

lmao yeh but ur vac ratio will go to hell

Chris [BEANS] · 16 Jan 2020 at 23:48

Will that not get sorted with the account recovery??