Sudden reboots in Windows 10...any ideas/help??

yannis76 · 4 May 2021 at 11:29

Hi,

During the last two weeks, I am getting some strange behavior and sudden reboots in my W10 PC.
First, when I press the power button, it doesn't immediately start but it does a reboot and then enters in Windows. When I check the blue screen report I see INTERNAL_POWER_ERROR caused by Driver "ntoskrnl.exe"
Then while working in LR, or playing a game such as FM20, I get another sudden reboot!!
The strange thing is that after this reboot, PC may work for hours without any issues.
Initially I was suspecting the CPU cooling, but with a partially open case I am getting these temperatures:
Under load (CPUZ): 60-61oC, Idle: 30-35oC. Ambient around 25oC. I think these temperatures are normal, no? My other suspicion is the PSU (Corsair RM650), but I am not sure how I can test this and if it was faulty, it wouldn't work after 2-3 reboots.

Any help would be appreciated

i7-9700 Coffee Lake 1151
Asrock Z370M Pro4
4x8GB G. Skill F4-3200C16-8GTZB
RTX2070 Super

Thanks

Firegod · 4 May 2021 at 16:52

Does seem PSU related. That would be my hunch. Can anyone loan you a PSU to test with? How old is the Corsair unit?

smogsy · 4 May 2021 at 17:53

i would read the event log Look at ERROR: And see th reported line.

These often have extra Error codes to demine the failure.

yannis76 · 4 May 2021 at 21:58

I also ran a memtest for 9h with no errors, so RAM should be fine. During the last 4 days I had more than 20 critical errors all like that beiw

Source: Kernel-Power, Event ID: 41, Task Category: (63)

BugcheckCode 160
BugcheckParameter1 0x608
BugcheckParameter2 0xffffbb02074cb058
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 6
PowerButtonTimestamp 0
BootAppStatus 3221225473
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 1
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI false
CheckpointStatus 0

Temp.sgk · 6 May 2021 at 02:36

Event ID 41 is such a broad problem, and its pretty difficult to identify a cause. So have you tried running your PC without a GPU?

yannis76 · 7 May 2021 at 19:21

Problem solved!!! I couldn't believe it, but changed the PSU to a new one slightly more powerful (from 650 to 750W) and now everything works fine!