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T Mobile - Actually talking to a real person

Discussion in 'Mobile Phones & Tablets' started by Xinn, 26 Jun 2010.

  1. Xinn

    Mobster

    Joined: 5 Apr 2006

    Posts: 4,103

    Location: Wakefield

    I'm trying to ring up to get put onto web n walk plus but can't for the life of me get to speak to an actual person, just endless automated "press 3 for more rubbish" drivel.

    Anyone know how I can speak to somebody that can actually help?

    Calling 150 at the moment.


    Edit: Sorted it, just pressed 0 about 4 times which isn't an available option, got though to an irish bird, Wins all around.
     
    Last edited: 26 Jun 2010
  2. PMKeates

    Capodecina

    Joined: 16 Jul 2004

    Posts: 14,053

    Almost every automated phone operator or speech recognition system can be bypassed by a) randomly mashing the keypad over and over or b) silence.
     
  3. gibb

    Gangster

    Joined: 29 Sep 2009

    Posts: 413

    Thanks for this, Ive been trying to call them and I spend ages going through endless menus.
     
  4. Izi

    Mobster

    Joined: 9 Dec 2007

    Posts: 2,718

    just dont press/say anything :)
     
  5. Morba

    Caporegime

    Joined: 7 Mar 2003

    Posts: 28,189

    Location: Krispy Kreme drive thru

    Not pressing anything or mashing the options will put you through to a general area. Take a few seconds and choose the right options then yo will get through to a more appropriate team to deal with the call.

    If you are high value customer then you can probably still press 0 at the top level of the ivr and get routed to the high value teams (would imagine that still in place) or, pretend you are dialling from abroad ;)
     
  6. theron

    Hitman

    Joined: 1 Feb 2009

    Posts: 715

    Location: Wiltshire

    "#" usually works for me :D never had any trouble talking to a tmobile person.. maybe i didnt call since the emrger.
     
  7. mcompute

    PermaBanned

    Joined: 26 Jun 2010

    Posts: 77

    First machines, then irish birds. Must not be any people working there. :(
     
  8. Begbie

    Caporegime

    Joined: 20 Oct 2004

    Posts: 25,219

    Location: ....

    Mash the key pad, seems to work.
     
  9. Myshra

    Mobster

    Joined: 26 Mar 2010

    Posts: 4,635

    Location: M4 Corridor

    "#" is usually skip automated message, highly useful when they wish to tell me about their website and how useful it is.