T mobile Flex T - video calls?

Gavin

Gavin

Gavin

Soldato
Joined
20 Oct 2002
Posts
3,348
Location
Bromley
Ive tryed ringing but can never get through...........

Does the allowance include video calling? i can find no mention of it anywhere on there site either
 
i doubt it. im sure its just voice calls and text.

the reason you cant get through it because of flext and the sheer volume of new customers that have signed up to it in the last 7 weeks.
things are happening to try and get call wait times back to what they were
 
Well i think its just calls and texts//////but then they do credit your account with £180 and let you work backwards so i cant why they couldnt just take the costs of video calls off the amount?

i hope so as i made a few long video calls!

I cant find the details anywhere..

No costs and certainly nothing about whether its in the allowance and google brings nothing up either
 
Gavin said:
Well i think its just calls and texts//////but then they do credit your account with £180 and let you work backwards so i cant why they couldnt just take the costs of video calls off the amount?

i hope so as i made a few long video calls!

I cant find the details anywhere..

No costs and certainly nothing about whether its in the allowance and google brings nothing up either
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If ring tmobile and find out *** your allowance is then make a quick video call then phone up again to find out what your allowance is, if its gone down then it shows that its included within your allowance otherwise you would have been charged for it.
 
Morba said:
the reason you cant get through it because of flext and the sheer volume of new customers that have signed up to it in the last 7 weeks.
things are happening to try and get call wait times back to what they were
Click to expand...
My work colleague who was on hold to them for 2hrs yesterday will be very pleased to hear that :p

I thought it was just voice calls and texts too.
 
Haly said:
My work colleague who was on hold to them for 2hrs yesterday will be very pleased to hear that :p

I thought it was just voice calls and texts too.
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queuing for 2 hours?
we didnt have any calls queuing that long, must have been an error in the network.
im guessing that was to the generic dealer reg IVR? (my ivr and routing!)
 
MehulLakhani said:
Hi Morba

Seeing as you are in the know ;) . Any ideas on when the N80 will be out on T-mobile ?
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Not anytime soon by the looks of it, o2 are getting it sometime in may..same with Voda. Dont know about Orange or T mobile but im pretty sure they will get them on their networks, just a matter of when really.
 
Morba said:
queuing for 2 hours?
we didnt have any calls queuing that long, must have been an error in the network.
im guessing that was to the generic dealer reg IVR? (my ivr and routing!)
Click to expand...
I'm not sure sorry. I just know he was on the phone to T-Mobile about a problem with a contract and whether it could be cancelled because the customer couldn't get a signal in their area. I think that was the problem at least, they all blend together after a while :o
Knowing his luck it probably was an error though :p
 
I think you mean video calls there mate? ^^ :)

Also, I spoke to our T-Mobile rep yetserday and she said that T-Mobile are hiring at the moment to get the call times down, Flext has been a bit more of a success than expected.
I personally can't wait, I was trying to port a customer in earlier today and the call took 3 hours :eek:
 
Goodwin said:
I think you mean video calls there mate? ^^ :)

Also, I spoke to our T-Mobile rep yetserday and she said that T-Mobile are hiring at the moment to get the call times down, Flext has been a bit more of a success than expected.
I personally can't wait, I was trying to port a customer in earlier today and the call took 3 hours :eek:
Click to expand...

My bad, was in a rush, meant video calls :) Thanks.

Andy
 
Goodwin said:
I think you mean video calls there mate? ^^ :)

Also, I spoke to our T-Mobile rep yetserday and she said that T-Mobile are hiring at the moment to get the call times down, Flext has been a bit more of a success than expected.
Click to expand...

indeed, some different ideas being worked on atm, new hire / more outsource etc etc
 
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