T-Mobile increasing contract prices (by just below RPI, making it 'legal')

Hey,

Thread resurrection!

So I'm trying to work out why my base contract price has gone up from £12.50 when it started out to £15.86 in the last couple of months.

I've worked out this is due to:

  • Rise from 17.5% to 20% VAT
  • Knaves have randomly removed my £2.50 pm loyalty discount
  • This RPI price increase malarkey
Now I'm not 100% confident in my math, but it looks like they have put up my bill by 4.2%, rather than 3.7%.

I'm going to phone up to whinge about my loyalty discount, but should I bring this up also? Or have I just done the calcs wrong? :p

Cheers,

Su
 
It's late but going by my calculations, based on the 3.7% (as well as the vat increase and extra £2.50), you're being overcharged by 3p (or an increase of 3.9%). Is it worth the hassle? :p
 
Can I cancel my contract over it?

If so, then yes :D


[edit] Seriously though, I would be interested for other people here to do the same calcs to see if this is widespread. 3 pence times a few million customers = a lot of swag that they should not be getting...
 
This mornings calculations say they're undercharging you by 2p (didn't adjust the vat on the £2.50 last night which adds 5p onto your bill). Those calculations could very well be wrong too but I'd be very surprised if T-Mobile were charging you more than the stated 3.7% increase.
 
Hmm, I'm not sure I trust your numbers :p

I'll put mine on Google Drive and share so you can look at them if you want (email me via link in sig).

Cheers,

Su
 
Take the 17.5% vat off your £12.50 = £10.6383
Take the 17.5% vat off the £2.50 discount = £2.1276

Add those together and add the 20% vat on to give you your total bill before the RPI increase = £15.31915.

£15.31915 * 1.037 = £15.88596.

I'm still half asleep so I might have made a mistake.
 
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Ah ok, I have not provided you with intermediate information.

Before they killed my discount (which was only last month), I was being billed £13.31 (base inc VAT)

Using the same calcs you have just done, I figure that should be £13.24 - so an overcharge of 6p per month.

(Can't believe I am actually spending time on this, lol :D)
 
You were getting a £2.50 discount on whatever your total bill was so you need to adjust the vat and RPI increase on the total before the discount and then take your discount off.

In that case:
£15 (your old bill amount before any discounts) adjusted for the vat increase = £15.31915.
Then add the RPI increase: £15.31915 * 1.037 = £15.88596
Then take off your discount, which assuming is a vat inclusive amount and not a fixed sum: £15.88596 - £2.553191 = £13.33 (rounded to the nearest penny) or £13.38 if your discount is a fixed £2.50.
 
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For those following this epic saga... :p

Apparently the loyalty discount was only valid until July (two years after contract start), which is why they stopped applying it. The fact that I took an early upgrade in May means that I am not eligible for continuation of the discount. I pointed out that, this implies that I am now an "unloyal customer"?

I refused to hang up and laboured the point :cool:

£15 credit on my next bill, but they will/can not reinstate my discount :(

Will be moving to EE asap :p
 
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