Talktalk broadband

joelk2 · 8 Aug 2020 at 14:04

My contract is due for renewal with virgin.

Price they've given my is more than I'm willing to pay.

Talktalk and Plusnet are coming up at pretty similar prices with their respected you view boxes, Plusnet are a little dearer

Broadband will be 80/20

Anyone use the talktalk service or know what it's like? a lot of people seem to like Plusnet but not heard much about talktalk.

bremen1874 · 8 Aug 2020 at 14:28

I'd give them cancellation notice before you sign up for anything with another provider. Their retentions may make you a much better offer you do like the look of. That's what happened with my mother last year anyway (although she still decided to leave them).

TalkTalk has a reputation for poor customer service. They may have improved, but past experiences from people I know have put me off them for life. My experiences with Plusnet have been generally positive.

Caged · 8 Aug 2020 at 14:36

Will it be 80/20? Is that what the estimates are coming in at?

joelk2 · 8 Aug 2020 at 14:38

Caged said:
Will it be 80/20? Is that what the estimates are coming in at?

There abouts yeah. 78 or something. Have previously been with BT 80/20 and was getting exaclty that. Assumed all providers would be the same as it's running on the same line?

joelk2 · 8 Aug 2020 at 14:40

bremen1874 said:
I'd give them cancellation notice before you sign up for anything with another provider. Their retentions may make you a much better offer you do like the look of. That's what happened with my mother last year anyway (although she still decided to leave them).

TalkTalk has a reputation for poor customer service. They may have improved, but past experiences from people I know have put me off them for life. My experiences with Plusnet have been generally positive.

AHH ok. That's good to know. Looks like Plusnet might be the winner then.

Have been through to retentions already. £57 a month was the best they could do on 350BB and lowest TV package.

Lowering the BB to 200 and same TV package was more expensive.

xb8browney · 8 Aug 2020 at 14:44

Are you talking about the first level retention team or the ones that call you back once you put your notice in.

joelk2 · 8 Aug 2020 at 14:50

xb8browney said:
Are you talking about the first level retention team or the ones that call you back once you put your notice in.

the ones when im going to cancel. first level i guess. at that point i would have signed up for a new provider though.

bremen1874 · 8 Aug 2020 at 14:57

You can call their bluff and cancel without signing up to a new provider. It's easier with Virgin because the new provider will be using a physically different infrastructure.

Even if you do sign up with someone else you can cancel it before it completes if a better offer is forthcoming.

Avalon · 8 Aug 2020 at 15:10

xb8browney said:
Are you talking about the first level retention team or the ones that call you back once you put your notice in.

They tend to be one and the same - they just work first line and second line saves differently.

xb8browney · 8 Aug 2020 at 15:22

From my personal experience, each year I tell tjem I'll wait for a call back with a better deal and each year they say they are the final person I speak to and no one will call, and yet they do.

joelk2 · 10 Aug 2020 at 15:24

well ive signed upto plusnet. as soon as i get my install date confirmed ill cancel virgin and await a call. they'd need to know off a lot to get close though.

i dont need the tv package on offer so have the lowest one already. (going with the youview through plusnet)

so the only reason to stay with virgin was the speed which i dont particulary need. "regular" broadband speeds are good enough.

Avalon · 10 Aug 2020 at 21:33

Don’t Plusnet conform date/time when you book the install? They always used to.

bremen1874 · 10 Aug 2020 at 22:03

They’ll need to get a date from Openreach to get the line reinstated (well I assume so as the OP is coming from Virgin).

Avalon · 10 Aug 2020 at 22:23

Last time I booked (admittedly a new business line), they gave me date/slot as part of the online booking process, that said it wasn't just coming out a lockdown and a pandemic or residential, so perhaps my experience is less relevant to op's situation.