From the forums posts i've seen the consensus seems to be that TalkTalk (and most other VDSL providers) are largely much the same (with a few minor exceptions). Talktalk seems to be getting some love based on it's price point and people are willing to forgive it's previous data leak, so now it turns out three call center staff have been arrested on suspicion of stealing customer data...
TalkTalk Statement:
So TalkTalk customers are you still feeling the love? I know from having access to various call center's that this happens in most industries at some level, but how many times before you start reconsidering who you trust with your bank/card data etc?
TalkTalk Statement:
Following the October 2015 cyberattack, we have been conducting a forensic review to ensure that all aspects of our security are as robust as possible – including that of our suppliers.
As part of the review, we have been working with Wipro, (a call centre provider to TalkTalk and a number of other major businesses) and the local Police in Kolkata. Acting on information supplied by TalkTalk, the local Police have arrested three individuals who have breached our policies and the terms of our contract with Wipro. We are also reviewing our relationship with Wipro.
We are determined to identify and deal effectively with these issues and we will continue to devote significant resource to keeping our customers’ data safe. Data theft and scams are a growing issue affecting all businesses and they are notoriously difficult to investigate and prosecute. We are pleased that our investigations have yielded results, and will continue to do everything we can to tackle these crimes.
So TalkTalk customers are you still feeling the love? I know from having access to various call center's that this happens in most industries at some level, but how many times before you start reconsidering who you trust with your bank/card data etc?
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