Hi.
I know this is a little bit beyond the topic but if anyone could offer a bit of advice would be great. I supply basic IT support for a small company but they have asked me to look into something slightly different concerning their telephone system.
They basically want to be able to monitor the call statistics of ingoing/outgoing calls made from their phone system. There are 4 internal extensions and they simply want to know how many calls are made/received from each line, the number and duration, so just simple stats really.
Far as I can gather there are a couple of physical BT lines which then get split between the 4 internal extensions as and when needed.
I'm assuming some sort of hardware would be needed to interface with the phone system but then some software or possibly web interface to access the data.
Like I say it's a bit beyond the normal but if anyone had a bit of advice or a rough direction I could look at would really be appreciated.
Thanks.
I know this is a little bit beyond the topic but if anyone could offer a bit of advice would be great. I supply basic IT support for a small company but they have asked me to look into something slightly different concerning their telephone system.
They basically want to be able to monitor the call statistics of ingoing/outgoing calls made from their phone system. There are 4 internal extensions and they simply want to know how many calls are made/received from each line, the number and duration, so just simple stats really.
Far as I can gather there are a couple of physical BT lines which then get split between the 4 internal extensions as and when needed.
I'm assuming some sort of hardware would be needed to interface with the phone system but then some software or possibly web interface to access the data.
Like I say it's a bit beyond the normal but if anyone had a bit of advice or a rough direction I could look at would really be appreciated.
Thanks.