The company I work for moved to a predominantly TS environment around 18 months ago, before I joined. We only have around 15 employees and don't do anything too intensive - Sage BusinessWorks, Sage ACT and MS Office. TS has been nothing but a PITA - it's slow, unreliable and is causing much frustration because of the money we threw at it. We recently switched IT support companies and the new lot immediately told us that this was setup badly, that was done wrong, etc, etc. I know enough to realize what they were saying was correct. So, we threw some money at them to get it sorted. They fixed everything up and now it's even worse! It makes no sense. We've had issues that have gone from 1st line, to 2nd and all the way up from there....nothing seems to be fixable, despite their best efforts. The techs I'm dealing with are great, and they're as frustrated as we are. Are expecting too much from TS? I'm starting to think we should ditch it and do things the "regular" way instead, but the bosses are livid because of the all wasted time and money trying to get it working in the first place. Any of you guys support TS? Opinions REALLY appreciated!