The Joys of HP

Soldato
Joined
25 Sep 2009
Posts
3,630
Well this is quite a 1 year ownership journey for me.

Jan 2012 - HP DV6 purchased
Feb 2012 - Fan fails on the laptop, a slow death after struggling though the last weeks of January. Sent back for repairs.
November 2012 - Screen flickering issue when adjusting angle of the display (cable issue, causing pink lines when adjusting)
December 2012 - Laptop repaired and arrived back towards the end of the month (sent very close to Christmas rush, expected this). Quite a large chip in the plastic after it came back to me.
Jan 2013: They agree to repair the 'cosmetic damage' 'as a gesture of goodwill', but refuse to accept that having all of this occur within a year is rather annoying to say the least.

45kMO.jpg


Christ, this laptop has caused me so much stress. :mad:

The actual hardware is good - some people on Notebook Review Forums have actually managed to overclock the A6 to produce a meaty boost, but I have my desktop for tasks requiring a lot of grunt.

Lesson learnt: Don't buy anything from HP's consumer range if you value build quality and support.
 
Sorry to hear what you've been through. I know I'd certainly be irked by any cosmetic damage caused to my laptop.

I've got a Dell laptop and from what I've read on the notebook review forums, people have also experienced cosmetic damage when Dell engineers have tended to their systems.

Personally if anything went wrong with mine under warranty, I'd request that Dell send me the components so that I could fit them myself. Failing that, I'd probably end up paying for the components in order to fit them myself.
 
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