Sounds like a good insurer. Mind giving some details? Have you got to send the old one in? Any excess?
Sainsbury's/Axa - I specifically asked if they wanted the old unit and they said "no, get your data off it and dispose as you see fit", the whole claim and payout took less than 30 minutes, premium has increased by £11 a month
My mrs managed to damage the screen on my M1 Air with a coaster of all things. I'm not sure if it warrants me talking to my insurance company though.Whoops, daughter smashed my MBP 16", was pleasantly surprised when my insurance company offered an 16" M1 Max replacement, arriving tomorrow, happy days